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On a ticket:
• You can assign either a user or a group to ‘Requester’.
• You can assign either a user or a group to ‘Watcher’.
• You can assign either a user or a group to ‘Assigned to’.
When it comes to validation, you can only assign a user. If you could also assign to a group:
• It would work better; some places have a pool of people that can authorize a request.
• It would standardize the interface.
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