Forum GLPI-Project

n1djz88

Member

Registered: 2011-01-26

Posts: 5

Uploading docs from simplified interface

Hello folks,
I have a problem with adding docs when using simplified interface.
First things:
case 1) if I upload file from the simply interface there is no error with creation of the ticket(GUI) but no doc here.
case 2) if I upload file from the TICKET later(after creation) the DOCs is present.
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My notes:
case 1)
Docs r uploaded into "files/XXX" folders but they r not visible in the tickets and database neither.

There is an error in the log:
_log/php-errors.log

Warning(2): rename(/tmp/phpz13DS8,../files/TXT/9b/6d751da2c1d1cfdcc46077202e7c34d77db17b.TXT): Permission denied
Backtrace :
/var/www/inc/document.class.php:815             rename()
/var/www/inc/document.class.php:946             Document::renameForce()
/var/www/inc/document.class.php:157             Document::uploadDocument()
/var/www/inc/commondbtm.class.php:567           Document->prepareInputForAdd()
/var/www/inc/ticket.class.php:1420              CommonDBTM->add()
/var/www/inc/ticket.class.php:1065              Ticket->addFiles()
/var/www/inc/commondbtm.class.php:589           Ticket->post_addItem()
/var/www/front/tracking.injector.php:76         CommonDBTM->add()

Anyway the filename shown is correct in the folder on the server:
ls -l /var/www/files/TXT/9b/

-rwxrwxr-x 1 glpi glpi 25 18. dub 14.31 6d751da2c1d1cfdcc46077202e7c34d77db17b.TXT

case 2)

Soubor je platný. Upload byl úspěšný.  // File has been uploaded successfully
Položka byla přidána : Dokument Úkol - test  // Item has been added

and:
mysql> select id,name,filepath from glpi_documents where is_deleted=0;

| 38 | Dokument �kol - test                              | TXT/9b/6d751da2c1d1cfdcc46077202e7c34d77db17b.TXT

After deletion from GLPI. There is no file present on the FS.

Mazání souboru bylo úspěšné ../files/TXT/9b/6d751da2c1d1cfdcc46077202e7c34d77db17b.TXT
Operace byla úspěšná  // Successfuly purged from the trash

My question is... Where could be the problem?
Thx for some kind of clue.

Additional info:
Machine A: GLPI 0.78.1. Hosting DB and uploaded FILES(DOCS).  OS: Ubuntu Karmic
Machine B: GLPI 0.78.1. Connected to DB(Machine A). Own GLPI + LDAP module installed. FILES(DOCS) r connected through sshfs with umask 002 and owner glpi:glpi. OS: Debian Squeeze

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Production:

GLPI 0.80.4 + OCSI 1.02 + LDAP(MS Domain) on Debian GNU/Linux (database on master)
GLPI 0.80.4 on Ubuntu 9.10 (database master)

n1djz88

Member

Registered: 2011-01-26

Posts: 5

Re: Uploading docs from simplified interface

Anyone has an idea?
Or any experiences with similar situations?

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Production:

GLPI 0.80.4 + OCSI 1.02 + LDAP(MS Domain) on Debian GNU/Linux (database on master)
GLPI 0.80.4 on Ubuntu 9.10 (database master)

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Uploading docs from simplified interface

Try the version 0.78.4 that corrects many bug on documents

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
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