Forum GLPI-Project

rockbirra

Member

Registered: 2011-04-15

Posts: 2

How to test SLAs in RC0,80?

Hi,

I installed in my server the 0,80 release with SLA support and I wanted to test it.

I have created a Bookmark and a SLA with default calendar and 1h of maximum time to solve. I made an escalation level on +1h and activated it.
I wanted to create a rule but says me there is no items found, but I have created an Item before.

I've just want to know how to assign a SLA to a created ticket, for example:

new SLA: solved > 1h

How can I SLA is ok or not if I have a ticket created and it's not solved in one hour?

I didn't found any doc to test SLA support

Thanks!

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: How to test SLAs in RC0,80?

You assigne a SLA with Rules and after end date is visible in the ticket

---

CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)