Forum GLPI-Project

JorgeLopez

Member

Registered: 2011-03-24

Posts: 44

[Solved] Values for new "type" field for tickets on 0.80RC1 version

Hi,

   New version 0.80RC1 seems very good with very usefull enhacements. I've seen a new field "Type" ("Tipo" in Spanish) for tickets. This interesting field has two values to choose from: "Incident" and "por".

• These are the definitive values for it?

• How can these values be changed or added?

I haven't found any associated table for the values of this field.

Thank you for your answers, and congratulations for this great tool.

Last edited by JorgeLopez (2011-04-04 16:21:20)

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Jorge López Díaz
GLPI 0.80.4 producción, GLPI 0.83rc2 test
Ubuntu server 10.04, 10.10 y 11.04

JorgeLopez

Member

Registered: 2011-03-24

Posts: 44

Re: [Solved] Values for new "type" field for tickets on 0.80RC1 version

Anyone knows what I'm asking for and has an answer? I'm very interested in this field and it can be a reason to upgrade to 0.80 when it becomes avaliable for production.

Thanks again.

Last edited by JorgeLopez (2011-04-04 13:53:35)

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Jorge López Díaz
GLPI 0.80.4 producción, GLPI 0.83rc2 test
Ubuntu server 10.04, 10.10 y 11.04

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: [Solved] Values for new "type" field for tickets on 0.80RC1 version

No, you can't add or change this values, they are in the core.
In GLPI 0.80, we only have first level of ITIL : management of incidents and service requests
in GLPI 0.83, we will have second level of ITIL : management of problems and requests of changes

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CentOS 6.5 - CentOS 7.x
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GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

JorgeLopez

Member

Registered: 2011-03-24

Posts: 44

Re: [Solved] Values for new "type" field for tickets on 0.80RC1 version

I was thinking "Type" field was for type of incident itself (incident, request, help, complain, etc) and not to distinguish between Incidents, Problems, Changes, etc.

Now it's clear, so I'll need to add a custom field to store the topic of the ticket, I mean Hardware, Software, Access and so on, because I'm using field Category to store a clasification of this kind: incident, request (for a new monitor, for example), help, complains or suggestions, etc.

Thank you for your response.

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Jorge López Díaz
GLPI 0.80.4 producción, GLPI 0.83rc2 test
Ubuntu server 10.04, 10.10 y 11.04