Forum GLPI-Project

gv

Member

Registered: 2009-03-27

Posts: 5

Mising link between ticketa nd device

This is continuation of topic http://www.glpi-project.org/forum/viewt … ?id=22228, which is closed already.
Thanks to MoYo for quick reaction to my first post!

I am not sure if the right bug is fixed. I checked settings - indeed linking of tickets from devices was not selected on Profiles, "Linkable items to a ticket". I selected it. I would expect that "create new ticket for this item" link would appear, but it is not.
I find it en extremely useful feature to be able to link tickets to all items. We have a lot of devices in our database.

I believe that the bug is not so much seeing "create ticket" link, but that created ticket is not linked.

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Mising link between ticketa nd device

I do the test again.
If you have itemtype selected in "Linkable items to a ticket" you see the link.
Following this link preset the ticket creation form for this item.
WHen I add ticket it is linked to this item.

I do not see your problem.

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MoYo - Julien Dombre - Association INDEPNET
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gv

Member

Registered: 2009-03-27

Posts: 5

Re: Mising link between ticketa nd device

I did the test again and.. strangely enough it works now. I probably had to log off and on after changing profile settings last time.
Thanks for your help and sorry for the confusion!