You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

Pages: 1

Topic closed

#1 2010-12-14 19:24:20

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

[HELP] Automatic Actions

GLPI I'm using, is no longer automatically closing the tickets "resolved." I looked at all settings and are set to close automatically from one day after and even the call is informed if there is no response, it will automatically shut down in 1 day. In practice this is not working ... I have to manually close the calls that are not validated by the users (no response to the applied solution). At the beginning, right after the upgrade version 0.78 and 0.78.1, was working perfectly, but make it 2 weeks no longer occurs. Could anyone help me solve this my problem!?

Thanks in advanced.

smile

Offline

#2 2010-12-14 19:43:57

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

do you have informations in trace files ? in debug mode ?

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#3 2010-12-14 20:21:14

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Debug Mode - Automatic Actions (Closeticket)

GLPI MODE DEBUG
SQL REQUEST : 2 Queries took 0.011s
N°     Queries    Time    Errors
1    SELECT *
FROM `glpi_plugins`
WHERE state=1    0.011    
2    SELECT *
FROM `glpi_crontasks`
WHERE `id` = '15'    0.000    
AUTOLOAD

CronTask, Ticket, Dropdown
POST VARIABLE
GET VARIABLE
KEY    =>    VALUE
id    =>    15
SESSION VARIABLE
KEY    =>    VALUE
glpi_plugins    =>   
KEY    =>    VALUE
6    =>    pdf
10    =>    mailkb
15    =>    reports
glpicookietest    =>    testcookie
glpi_use_mode    =>    2
glpiID    =>    40
glpiname    =>    hbr050
glpirealname    =>    Atila
glpifirstname    =>    Carlos
glpidefault_entity    =>    0
glpiusers_idisation    =>    1
glpiextauth    =>    1
glpiauthtype    =>    3
glpiroot    =>    /glpi
glpicrontimer    =>    1292349996
glpi_tabs    =>   
KEY    =>    VALUE
central    =>    1
ticket    =>    4
    =>    1
crontask    =>    2
computer    =>    2
entity    =>    1
notification    =>    -1
config    =>    -1
notificationtemplate    =>    1
notificationtemplatetranslation    =>    1
ruleocs    =>    1
ruleocscollection    =>    0
ruleright    =>    1
rulerightcollection    =>    0
ruleticket    =>    1
ruleticketcollection    =>    0
rulesoftwarecategory    =>    1
rulesoftwarecategorycollection    =>    0
user    =>    1
location    =>    1
preference    =>    1
glpidate_format    =>    1
glpidefault_requesttypes_id    =>    1
glpidropdown_chars_limit    =>    50
glpifollowup_private    =>    0
glpitask_private    =>    0
glpiis_categorized_soft_expanded    =>    1
glpiis_ids_visible    =>    0
glpiis_not_categorized_soft_expanded    =>    1
glpilanguage    =>    pt_BR
glpilist_limit    =>    100
glpinumber_format    =>    2
glpipriority_1    =>    #fff2f2
glpipriority_2    =>    #ffe0e0
glpipriority_3    =>    #ffcece
glpipriority_4    =>    #ffbfbf
glpipriority_5    =>    #ffadad
glpipriority_6    =>    #ff5555
glpishow_jobs_at_login    =>    1
glpiuse_flat_dropdowntree    =>    1
glpiprofiles    =>   
KEY    =>    VALUE
3    =>   
KEY    =>    VALUE
name    =>    admin
entities    =>   
KEY    =>    VALUE
0    =>   
KEY    =>    VALUE
id    =>    0
name    =>   
is_recursive    =>    0
1    =>   
KEY    =>    VALUE
name    =>    user
entities    =>   
KEY    =>    VALUE
0    =>   
KEY    =>    VALUE
id    =>    0
name    =>   
is_recursive    =>    0
glpiactiveprofile    =>   
KEY    =>    VALUE
id    =>    3
name    =>    admin
interface    =>    central
is_default    =>    0
computer    =>    w
monitor    =>    w
software    =>    w
networking    =>    w
printer    =>    w
peripheral    =>    w
cartridge    =>    w
consumable    =>    w
phone    =>    w
notes    =>    w
contact_enterprise    =>    w
document    =>    w
contract    =>    w
infocom    =>    w
knowbase    =>    w
faq    =>    w
reservation_helpdesk    =>    1
reservation_central    =>    w
reports    =>    r
ocsng    =>    w
view_ocsng    =>    r
sync_ocsng    =>    w
dropdown    =>    w
entity_dropdown    =>    w
device    =>    w
typedoc    =>    w
link    =>    w
config    =>    w
rule_ticket    =>    r
entity_rule_ticket    =>    w
rule_ocs    =>    w
rule_ldap    =>    r
rule_softwarecategories    =>    w
search_config    =>    w
search_config_global    =>    w
check_update    =>    r
profile    =>    w
user    =>    w
user_authtype    =>    w
group    =>    w
entity    =>    w
transfer    =>    w
logs    =>   
reminder_public    =>   
bookmark_public    =>   
backup    =>    w
create_ticket    =>    1
delete_ticket    =>    1
add_followups    =>    1
group_add_followups    =>    1
global_add_followups    =>    1
global_add_tasks    =>    1
update_ticket    =>    1
update_priority    =>    1
own_ticket    =>    1
steal_ticket    =>    1
assign_ticket    =>    1
show_all_ticket    =>    1
show_assign_ticket    =>    1
show_full_ticket    =>    1
observe_ticket    =>    1
update_followups    =>    1
update_tasks    =>    1
show_planning    =>    1
show_group_planning    =>    1
show_all_planning    =>    1
statistic    =>    1
password_update    =>    1
helpdesk_hardware    =>    3
helpdesk_item_type    =>   
KEY    =>    VALUE
0    =>    Computer
1    =>    NetworkEquipment
2    =>    Printer
3    =>    Monitor
4    =>    Peripheral
5    =>    Software
helpdesk_status    =>   
show_group_ticket    =>    1
show_group_hardware    =>    0
rule_dictionnary_software    =>    w
rule_dictionnary_dropdown    =>    w
budget    =>    w
import_externalauth_users    =>    w
notification    =>    w
rule_mailcollector    =>    w
date_mod    =>    2010-12-10 09:18:26
comment    =>   
validate_ticket    =>    1
create_validation    =>    1
entities    =>   
KEY    =>    VALUE
0    =>   
KEY    =>    VALUE
id    =>    0
name    =>   
is_recursive    =>    0
glpiactiveentities    =>   
KEY    =>    VALUE
0    =>    0
glpisearch    =>   
KEY    =>    VALUE
Ticket    =>   
KEY    =>    VALUE
field    =>   
KEY    =>    VALUE
0    =>    12
searchtype    =>   
KEY    =>    VALUE
0    =>    equals
contains    =>   
KEY    =>    VALUE
0    =>    solved
link    =>   
KEY    =>    VALUE
0    =>    AND
reset    =>    reset
start    =>    0
order    =>    DESC
is_deleted    =>    0
distinct    =>    N
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    19
CronTask    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
Computer    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
Entity    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
Notification    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
NotificationTemplate    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
User    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
Location    =>   
KEY    =>    VALUE
start    =>    0
order    =>    ASC
is_deleted    =>    0
distinct    =>    N
link    =>   
field    =>   
KEY    =>    VALUE
0    =>    view
contains    =>   
KEY    =>    VALUE
0    =>   
searchtype    =>   
KEY    =>    VALUE
0    =>    contains
link2    =>   
field2    =>   
KEY    =>    VALUE
0    =>    view
contains2    =>   
KEY    =>    VALUE
0    =>   
itemtype2    =>   
searchtype2    =>   
sort    =>    1
glpisearchcount    =>   
KEY    =>    VALUE
Ticket    =>    1
CronTask    =>    1
Computer    =>    1
Entity    =>    1
Notification    =>    1
NotificationTemplate    =>    1
User    =>    1
Location    =>    1
glpisearchcount2    =>   
KEY    =>    VALUE
Ticket    =>    0
CronTask    =>    0
Computer    =>    0
Entity    =>    0
Notification    =>    0
NotificationTemplate    =>    0
User    =>    0
Location    =>    0
glpiactiveentities_string    =>    '0'
glpiparententities    =>   
glpiparententities_string    =>   
glpiactive_entity    =>    0
glpiactive_entity_name    =>    Entidade raiz
glpiactive_entity_shortname    =>    Entidade raiz
glpishowallentities    =>    1
glpigroups    =>   
KEY    =>    VALUE
0    =>    1
1    =>    2
glpi_plugin_reports_profile    =>   
KEY    =>    VALUE
id    =>    3
profile    =>    admin
statticketsbypriority    =>    r
statnightticketsbypriority    =>    r
equipmentbygroups    =>    r
infocom    =>    r
licenses    =>    r
rules    =>    r
location    =>    r
histohard    =>    r
pcsbyentity    =>    r
histoinst    =>    r
licensesexpires    =>    r
globalhisto    =>    r
doublons    =>    r
listgroups    =>    r
equipmentbylocation    =>    r
glpi_currenttime    =>    2010-12-14 16:06:51
MESSAGE_AFTER_REDIRECT    =>   
glpi_multientitiesmode    =>    0
glpilisttitle    =>   
KEY    =>    VALUE
Ticket    =>    Lista
CronTask    =>    Lista
Computer    =>    Lista
DeviceMotherboard    =>    Computador = HBRFINANCIAL13
DeviceProcessor    =>    Computador = HBRFINANCIAL13
DeviceMemory    =>    Computador = HBRFINANCIAL13
DeviceHardDrive    =>    Computador = HBRFINANCIAL13
DeviceNetworkCard    =>    Computador = HBRFINANCIAL13
DeviceDrive    =>    Computador = HBRFINANCIAL13
DeviceControl    =>    Computador = HBRFINANCIAL13
DeviceGraphicCard    =>    Computador = HBRFINANCIAL13
DeviceSoundCard    =>    Computador = HBRFINANCIAL13
DevicePci    =>    Computador = HBRFINANCIAL13
DeviceCase    =>    Computador = HBRFINANCIAL13
DevicePowerSupply    =>    Computador = HBRFINANCIAL13
Software    =>    Computador = HBRFINANCIAL13
SoftwareLicense    =>    Computador = HBRFINANCIAL13
RuleRight    =>    Lista
RuleOcs    =>    Lista
RuleMailCollector    =>    Entidade=Entidade raiz
Notification    =>    Lista
NotificationTemplate    =>    Lista
NotificationTemplateTranslation    =>    Modelos de notificação = Tickets
RuleTicket    =>    Lista
RuleSoftwareCategory    =>    Lista
User    =>    Lista
Location    =>    Lista
glpilistitems    =>   
KEY    =>    VALUE
Ticket    =>   
KEY    =>    VALUE
0    =>    872
1    =>    870
CronTask    =>   
KEY    =>    VALUE
0    =>    16
1    =>    2
2    =>    10
3    =>    11
4    =>    15
5    =>    3
6    =>    5
7    =>    13
8    =>    6
9    =>    7
10    =>    9
11    =>    1
12    =>    8
13    =>    14
14    =>    12
15    =>    4
Computer    =>   
KEY    =>    VALUE
0    =>    107
1    =>    106
2    =>    75
3    =>    128
4    =>    2
5    =>    37
6    =>    40
7    =>    116
8    =>    47
9    =>    117
10    =>    111
11    =>    113
12    =>    57
13    =>    118
14    =>    95
15    =>    70
16    =>    56
17    =>    7
18    =>    68
19    =>    97
20    =>    122
21    =>    151
22    =>    137
23    =>    105
24    =>    104
25    =>    10
26    =>    64
27    =>    142
28    =>    103
29    =>    67
30    =>    90
31    =>    146
32    =>    87
33    =>    115
34    =>    91
35    =>    110
36    =>    45
37    =>    34
38    =>    88
39    =>    5
40    =>    17
41    =>    20
42    =>    69
43    =>    1
44    =>    42
45    =>    102
46    =>    26
47    =>    144
48    =>    127
49    =>    46
50    =>    143
51    =>    73
52    =>    123
53    =>    14
54    =>    54
55    =>    71
56    =>    139
57    =>    109
58    =>    134
59    =>    29
60    =>    148
61    =>    112
62    =>    85
63    =>    77
64    =>    100
65    =>    78
66    =>    141
67    =>    138
68    =>    150
69    =>    82
70    =>    81
71    =>    63
72    =>    83
73    =>    114
74    =>    96
75    =>    119
76    =>    126
77    =>    135
78    =>    136
79    =>    48
80    =>    6
81    =>    108
82    =>    99
83    =>    98
DeviceMotherboard    =>   
DeviceProcessor    =>   
KEY    =>    VALUE
0    =>    23
DeviceMemory    =>   
KEY    =>    VALUE
0    =>    38
1    =>    39
DeviceHardDrive    =>   
KEY    =>    VALUE
0    =>    32
DeviceNetworkCard    =>   
KEY    =>    VALUE
0    =>    66
DeviceDrive    =>   
KEY    =>    VALUE
0    =>    48
DeviceControl    =>   
DeviceGraphicCard    =>   
KEY    =>    VALUE
0    =>    21
DeviceSoundCard    =>   
KEY    =>    VALUE
0    =>    7
DevicePci    =>   
KEY    =>    VALUE
0    =>    3
DeviceCase    =>   
DevicePowerSupply    =>   
Software    =>   
KEY    =>    VALUE
0    =>    343
1    =>    877
2    =>    104
3    =>    2080
4    =>    540
5    =>    105
6    =>    523
7    =>    326
8    =>    370
9    =>    372
10    =>    371
11    =>    373
12    =>    1731
13    =>    2075
14    =>    1
15    =>    1738
16    =>    1727
17    =>    1735
18    =>    156
19    =>    1737
20    =>    2081
21    =>    2078
22    =>    2083
23    =>    2082
24    =>    223
25    =>    1954
26    =>    73
27    =>    1386
28    =>    68
29    =>    227
30    =>    133
31    =>    135
32    =>    134
33    =>    347
34    =>    137
35    =>    138
36    =>    139
37    =>    140
38    =>    229
39    =>    141
40    =>    136
41    =>    317
42    =>    316
43    =>    2074
44    =>    1778
45    =>    1732
46    =>    2084
47    =>    754
48    =>    1715
49    =>    2077
50    =>    331
51    =>    191
52    =>    128
53    =>    125
54    =>    130
55    =>    131
56    =>    129
57    =>    5212
58    =>    5211
59    =>    5152
60    =>    5213
61    =>    1728
62    =>    1729
63    =>    763
SoftwareLicense    =>   
RuleRight    =>   
KEY    =>    VALUE
0    =>    2
RuleOcs    =>   
KEY    =>    VALUE
0    =>    1
RuleMailCollector    =>   
KEY    =>    VALUE
0    =>    10
Notification    =>   
KEY    =>    VALUE
0    =>    5
1    =>    6
2    =>    16
3    =>    1
4    =>    20
5    =>    4
6    =>    21
7    =>    18
8    =>    17
9    =>    9
10    =>    15
11    =>    10
12    =>    22
13    =>    19
14    =>    13
15    =>    2
16    =>    11
17    =>    23
18    =>    12
19    =>    7
20    =>    14
21    =>    8
22    =>    3
NotificationTemplate    =>   
KEY    =>    VALUE
0    =>    3
1    =>    6
2    =>    8
3    =>    9
4    =>    12
5    =>    10
6    =>    11
7    =>    1
8    =>    2
9    =>    4
10    =>    5
11    =>    7
NotificationTemplateTranslation    =>   
KEY    =>    VALUE
0    =>    4
RuleTicket    =>   
KEY    =>    VALUE
0    =>    3
1    =>    9
2    =>    11
3    =>    12
4    =>    13
5    =>    14
6    =>    15
7    =>    16
8    =>    17
RuleSoftwareCategory    =>   
KEY    =>    VALUE
0    =>    5
1    =>    6
User    =>   
KEY    =>    VALUE
0    =>    82
1    =>    2
2    =>    20
3    =>    22
4    =>    7
5    =>    8
6    =>    9
7    =>    23
8    =>    10
9    =>    66
10    =>    11
11    =>    58
12    =>    24
13    =>    60
14    =>    63
15    =>    12
16    =>    25
17    =>    26
18    =>    13
19    =>    14
20    =>    59
21    =>    27
22    =>    15
23    =>    64
24    =>    28
25    =>    16
26    =>    17
27    =>    30
28    =>    31
29    =>    32
30    =>    33
31    =>    62
32    =>    34
33    =>    35
34    =>    36
35    =>    18
36    =>    37
37    =>    39
38    =>    40
39    =>    19
40    =>    72
41    =>    42
42    =>    44
43    =>    45
44    =>    46
45    =>    47
46    =>    48
47    =>    49
48    =>    50
49    =>    51
50    =>    54
51    =>    55
52    =>    56
53    =>    67
54    =>    65
55    =>    68
56    =>    69
57    =>    70
58    =>    73
59    =>    74
60    =>    75
61    =>    76
62    =>    77
63    =>    78
64    =>    79
65    =>    80
66    =>    81
67    =>    83
68    =>    84
69    =>    85
70    =>    86
71    =>    87
72    =>    88
73    =>    89
74    =>    90
75    =>    91
76    =>    92
77    =>    5
78    =>    3
79    =>    4
Location    =>   
KEY    =>    VALUE
0    =>    9
1    =>    5
2    =>    7
3    =>    2
4    =>    4
5    =>    6
6    =>    3
7    =>    8
glpilisturl    =>   
KEY    =>    VALUE
Ticket    =>    /glpi/front/ticket.php
CronTask    =>    /glpi/front/crontask.php
Computer    =>    /glpi/front/computer.php
DeviceMotherboard    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceProcessor    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceMemory    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceHardDrive    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceNetworkCard    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceDrive    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceControl    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceGraphicCard    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceSoundCard    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DevicePci    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DeviceCase    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
DevicePowerSupply    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
Software    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
SoftwareLicense    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … .php?id=97
RuleRight    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … eright.php
RuleOcs    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/front/ruleocs.php
RuleMailCollector    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … m.php?id=0
Notification    =>    /glpi/front/notification.php
NotificationTemplate    =>    /glpi/front/notificationtemplate.php
NotificationTemplateTranslation    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … m.php?id=4
RuleTicket    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … ticket.php
RuleSoftwareCategory    =>    http://hbrvmlx01.hbr.hafele.corp/glpi/f … tegory.php
User    =>    /glpi/front/user.php
Location    =>    /glpi/front/location.php
glpimassiveactionselected    =>   
glpicronuserrunning    =>   
glpigraphtype    =>    svg
glpipopup    =>   
KEY    =>    VALUE
rand    =>    1464765891

Offline

#4 2010-12-14 20:25:04

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

SQL REQUEST : 4 Queries took 0.002s
N°     Queries    Time    Errors
1    SELECT *
FROM `glpi_plugins`
WHERE state=1    0.000    
2    SELECT *
FROM `glpi_crontasks`
WHERE `id` = '15'    0.000    
3    SELECT count(*) AS cpt
FROM glpi_crontasklogs
WHERE `crontasks_id`='15' AND `state`='2'     0.001    
4    SELECT *
FROM `glpi_crontasklogs`
WHERE `crontasks_id`='15' AND `state`='2'
ORDER BY `id` DESC LIMIT 0,100    0.001    
AUTOLOAD

CronTask, CronTaskLog
POST VARIABLE
KEY    =>    VALUE
target    =>    /glpi/front/crontask.form.php
itemtype    =>    CronTask
glpi_tab    =>    2
id    =>    15
GET VARIABLE
KEY    =>    VALUE
_dc    =>    1292350406354

Offline

#5 2010-12-14 20:32:12

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

would this information or am I mistaken? The warnings of open tickets are running smoothly. Now the automatic shutdown of the tickets stopped since ... I have to close one by one the tickets resolved.

thank you for offering to help me solve this problem.

Offline

#6 2010-12-14 21:49:59

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

Informations in files/_log/php-error.log or files/_log/sql-error.log ?

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#7 2010-12-15 11:42:22

imunro01
Member
Registered: 2010-11-10
Posts: 24

Re: [HELP] Automatic Actions

We are having the same issues with closing tickets.  So far we have tracked it down the the "closeticket" automatic action being stuck inthe running state.

If we click the x to stop the run, then execute it again it works.

it does however stick in running again later on

I hope this helps with diagnosis, however I could do with finding a resolution for it sticking.

Offline

#8 2010-12-15 12:16:54

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

no error information or errors in php-sql-error

Offline

#9 2010-12-15 13:04:59

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Hi imunro01.

I did the same procedure as mentioned here and did not work ... do not know what I do to fix it ... it was working perfectly and now nothing has stopped the run automatically.

Offline

#10 2010-12-15 13:10:24

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

If the crontask is always in running state. You must have informations in error files ?
Is the trace is these files is activated in config ?

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#11 2010-12-15 13:47:03

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Log files is not enable. I enabled now.

Offline

#12 2010-12-15 13:49:01

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

cron.log


15-12-2010 09:35 [40]
Internal #1: Launch reservation
15-12-2010 09:35 [40]
Internal #1: Launch graph
15-12-2010 09:35 [40]
Internal #1: Launch ocsng
15-12-2010 09:35 [40]
Internal #1: Launch mailgate
15-12-2010 09:35 [40]
Internal #1: Launch closeticket
15-12-2010 09:35 [40]
Internal #1: Launch closeticket


php-errors.log

Test
Test
Test
Test
Test
Test
Test
Test
Test

Offline

#13 2010-12-15 14:18:57

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

So closeticket is OK and running.
Coudl you give us informations about non auto closed tickets ?
Do you have entities ?
If yes Which is the configuration for them ?

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#14 2010-12-15 14:19:19

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

I move the thread to bug section.

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#15 2010-12-15 15:14:48

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Thanks...I must open a new topic in the session bugs!?

Offline

#16 2010-12-15 17:40:53

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

After the tickets stay with status (solved), it takes one day the solution, the call is not automatically closed when the User does not validate the requestor named.

... I do not have entity to use the default root entity.

Configuration in Root Entity for Helpdesk, is called to automatically close after 1 (one) day.

Offline

#17 2010-12-16 12:18:23

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Today, two tickets were closed automatically, but after two days of being resolved and open. They were opened on 14.12.2010 and resolved and just today (16/12/2010) were automatically closed.

How do I set up so that they are closed automatically after 1 (one) day or the same day. Could anyone instruct me in configuring my GLPI?

Thanks in advanced.

Offline

#18 2010-12-16 18:09:42

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

When the tickets have been closed ?

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#19 2010-12-16 18:19:23

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Tickets were automatically closed today. They (tickets), have been resolved two days ago.

Offline

#20 2010-12-16 18:37:14

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

How do I get these tickets are automatically closed the next day instead of two days after solved?

Offline

#21 2010-12-16 18:47:41

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

could you get us informations in hours ?
Because. ticket is solve the 01/12/2010 at 08:00
Cron job is launch each 12 hours by default.
If the cronatsk run the 02/12/2010 at 07:30 the ticket will not been closed.
But it will be closed 12 hours after (minimum if GLPI is used). So maybe more.

Cron jobs are launch when you use GLPI in GLPI mode.
You may use a system cron (CLI mode) to be sure that the automatic actions are played whitout any human use of GLPI.

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

#22 2010-12-16 19:13:24

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Ticket 1 - Solved in 14/12/2010 at 15:06 pm
Ticket 2 - Solved in 14/12/2010 at 13:36 pm

These two tickets are closed automatically by "closeticket" today 16/12/2010 at 08:00 am.

I wish the "closeticket" execute the calls to end the next day, that is, if I decided to call today at 15:02 pm, tomorrow at 08:00 am it should be closed automatically. How do I make it work properly?

Offline

#23 2010-12-16 19:18:57

remi
GLPI-DEV
From: Champagne
Registered: 2007-04-28
Posts: 7,127
Website

Re: [HELP] Automatic Actions

See https://forge.indepnet.net/issues/2478
Will be in 0.80.

For now, you have a minimal 24h delay.

+

Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
Certifié ITILv3 - RPM pour Fedora, RHEL et CentOS sur https://blog.remirepo.net/

Offline

#24 2010-12-16 19:25:04

carlos.costa
Member
Registered: 2010-12-14
Posts: 24

Re: [HELP] Automatic Actions

Ok...but "closeaction" was performed manually by me at 08:00 am today. This means that if I did not perform it today, called a fixed two days ago will be closed on more than 48 hours ... it undertakes indicator opening and closing of tickets in the month.

Offline

#25 2010-12-21 11:06:40

MoYo
GLPI - Lead
From: Poitiers
Registered: 2004-09-13
Posts: 14,513
Website

Re: [HELP] Automatic Actions

I close. Not possible on 0.78. Will be possible on 0.80.

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat

Offline

Pages: 1

Topic closed

Board footer

Powered by FluxBB