Forum GLPI-Project

Als

Member

From: Sydney, Australia

Registered: 2010-11-17

Posts: 4

Ticket sorting

Hello,

I have a request from our helpdesk. Is it possible, by default, to sort the tickets by 'Last Update' ascending rather than descending? They seem to be used to the old 0.74 version where the tickets were sorts ascending.

We understand that you can click the column 'Last Update' and it will re sort the tickets but, it loses that sort preference once you logout of the system... Bit of a pain, having to click the column every time...

Just wondering if there is anything we can do?

Thanks,

Adam

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Ticket sorting

No, you can't without changing the core.

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CentOS 6.5 - CentOS 7.x
PHP 5.6 - PHP 7.x - MySQL 5.6  - MariaDB 10.2 + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Als

Member

From: Sydney, Australia

Registered: 2010-11-17

Posts: 4

Re: Ticket sorting

No problem. Have done that now.

If anyone else wanted to do this for version 0.78.1, please follow the instructions below:

1. Navigate to the '/inc' folder
2. Open 'ticket.class.php' in your favorite editor
3. Navigate to line 1448 and ensure that 'Sort' is '19'
4. Navigate to line 1449 and change the order from 'DESC' to 'ASC'
5. Save the changes
6. Reload the tickets screen.

Hope this helps.

Adam

kpcomp

Member

Registered: 2008-07-12

Posts: 57

Re: Ticket sorting

It would be great to have oldest (by update) on top as it was in previous versions - they should be solved first.

It looks to me as best solution is to save last sort order to profile or one setting to personalization?
Any plans for something like this?

Pavel