Change "Subject" of the notification email

Raff · 2010-10-25 18:06:28

Is there a possibility to change thesubcject of the mail sent to the users

No I have
[GLPI #0002109] Ticket Update The drivers .....
I would like to have more descriptive :
[LU Help System #0002109] Ticket Update The drivers .....
Is it possible? If yes, how to do it?

Raff

remi · 2010-10-25 19:21:41

No, it's not possible.

It is used to attached reply as followup.

Do you remove other application name (like Word, Internet explorer, ...) ?

+

Raff · 2010-10-25 21:15:17

Yes, I understand, but it could be added instead in mail footer, like "powered by GLPI". If it is added in the subject it make our users very confused. What you think?

sean.tapscott · 2010-10-26 02:55:57

Remi, is there not a place to edit the ticket action tag? Isn't the tag specific to languages?

m.hennessy · 2010-11-05 22:55:33

After some digging around in the source code and searching the development repository I found the two lines that specify the subject line.

The development change I referenced can be found here: https://forge.indepnet.net/projects/glp … ions/10469

In the file /inc/notificationtarget.class.php search for:

return "[GLPI] ";

In the file /inc/notificationtargetticket.class.php search for:

return sprintf("[GLPI #%07d] ", $this->obj->getField('id'));

Change the 'GLPI' in those lines to whatever you'd like.

I haven't fully tested it but a test ticket had the proper subject. Also of note, I won't be using mail fetching so I don't mind losing that functionality if this breaks it.

As an aside, I agree with the above reasons for this change. For one thing the acronym is for a phrase not in English, therefore I want to change it before I field questions as to what 'GLPI' means. Secondly, I am in the process of customizing and re-branding the site with my company's name and colors. With that comes a change in name to fit our nomenclature.

Finally, this project is open-source and licensed under the GNU/GPLv2, so we have every right to change the name (and anything else in the code) as we see fit. If Microsoft were to release Word or Internet Explorer under the GPL the same reasoning would apply. Otherwise, it is not a fair comparison.

sean.tapscott · 2010-11-05 23:32:36

Interesting, m.hennessy. I glanced through the CSS files to see if it would be easy to change the color scheme. I always considered the CSS sheets to be about the style of the page, but I guess that would be too easy. To change the color scheme, you have to change a whole lot more, especially since many of the tables feature rounded corners that can only be done with image files.

If you do finish customizing the color scheme, I hope you can document it and perhaps put it in the Wiki. I doubt it's easy to do, but sharing it with the rest of us would really help spread the knowledge.

chris g · 2010-12-19 23:08:07

Sean - this is quite an old post and a few bits have changed (like the null_login.png isn't used any more), but it may give you some clues!
http://www.glpi-project.org/forum/viewt … p?id=13350

m.hennessy - did you determine whether this will break the update by email functionality? I'm also keen to change it for the reasons above, but don't want to loose the mail facility.

Cheers,
Chris.

Last edited by chris g (2010-12-19 23:16:18)

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#1 2010-10-25 18:06:28

Change "Subject" of the notification email

#2 2010-10-25 19:21:41

Re: Change "Subject" of the notification email

#3 2010-10-25 21:15:17

Re: Change "Subject" of the notification email

#4 2010-10-26 02:55:57

Re: Change "Subject" of the notification email

#5 2010-11-05 22:55:33

Re: Change "Subject" of the notification email

#6 2010-11-05 23:32:36

Re: Change "Subject" of the notification email

#7 2010-12-19 23:08:07

Re: Change "Subject" of the notification email

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