Urgency tab on post-only profile

alechan · 2010-10-19 11:06:00

In GLPI 0.78 ,It is possible to hide the Urgency tab menu to post only profile?

Last edited by alechan (2010-10-19 11:06:28)

yllen · 2010-10-19 13:57:42

Not without making a fork (changing core)

alechan · 2010-10-20 02:30:47

This means no "easy" solution, right?

thanks anyway for your attention

remi · 2010-10-20 07:24:29

In Config / Helpdesk : disable all urgencies (only medium will be used)

post-only users will not have to chose urgency (no dropdown).
techn will set impact and priority.

+

P.S. I've just notice a missing "hidden" attribute near to the field... need to be fixed

remi · 2010-10-20 08:53:30

Really mini fix need (will be in next release), If needed :
https://forge.indepnet.net/projects/glp … ions/12801
+

alechan · 2010-10-20 10:09:57

remi wrote:

In Config / Helpdesk : disable all urgencies (only medium will be used)

sorry Remi but I can't find config/helpdesk

Last edited by alechan (2010-10-20 10:17:50)

sean.tapscott · 2010-10-20 18:22:09

In English version, its Setup menu > General > Assistance tab. He means set all Urgency levels to No and only Medium will be left.

alechan · 2010-10-21 03:37:11

Gotcha!

Thank you very much.

yllen · 2010-10-21 08:30:21

Perfect. I close

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