Whishlist items...

Eric Hofland · 2006-02-16 10:33:01

1. It would be nice to have a second follow up info screen - the text only shows up in the log/screen and not in the mail message to users
this is usefull for handing-over/assigning a call to a specialist - user is normally not interested in technical details.

2. Possibility to assign a due-date to a call based on the priority - example:
Very High to be solved within 2 hours
High 4 hours
Medium 8 hours
Low 16 hours
Very low - no time limt
if the call is overdue a color change is applied (same way as priority)

3. Possiblity to edit follow up text

Last edited by Eric Hofland (2006-02-16 14:22:01)

JMD · 2006-02-16 14:27:44

1) It's done in the cvs version call 0.65. You could post private followup.

2) Why not

3) already done in the CVS

Eric Hofland · 2006-02-16 15:05:36

1) and 3) Perfect !

2) Why not - what do you mean ?? not possible ??

JMD · 2006-02-16 16:52:51

Why not -> perhaps , we vould have a look on this later

Eric Hofland · 2006-03-07 11:37:54

More suggestions (although the current version 0.65 is almost perfect...)

The Helpdesk.php:

1. When a user logs in display a list of his/her open tickets
2. Give the user the possiblilty to update his personal data (mailadres,tel nr, location)

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#1 2006-02-16 10:33:01

Whishlist items...

#2 2006-02-16 14:27:44

Re: Whishlist items...

#3 2006-02-16 15:05:36

Re: Whishlist items...

#4 2006-02-16 16:52:51

Re: Whishlist items...

#5 2006-03-07 11:37:54

Re: Whishlist items...

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