Forum GLPI-Project

danielb

Member

Registered: 2010-03-04

Posts: 19

Emailed tickets, Description Character encoding.

Hi there!
I have a problem with tickets that are emailed in, In the description field it cant handle foreign characters like åäö.
It shouldnt be a problem witht the mail-server as we are using it for other mails.
Also the subject of the ticket that gets mailed in are correct.
I have tried sending both from Outlook, Outlook Webclient, GMAIL & Hotmail. I still get the same problems
Subject: This is a test! ååäö

Description:

This is a test with åäö
BÃ¥ten
Flöt
Mötte
Ål
Rökte
Räkor

Mvh
Jöns Jönsson

Any suggestions on what might be the problem?

With kind regards
Daniel

mech

Member

Registered: 2010-01-13

Posts: 2

Re: Emailed tickets, Description Character encoding.

Hi
As a Swedish user we also have the same issue with the characters ÅÄÖ in mailreplies, we are running GLPI 0.72.3 on a Jumpbox Virtual Appliance.
Otherwise GLPI is awesome and it rocks!
//Anders

danielb

Member

Registered: 2010-03-04

Posts: 19

Re: Emailed tickets, Description Character encoding.

Yes, Maybe i should i add we are also running GLPI 0.72.3 but on a Ubuntu 9.04 machine,
does anyone else have this problem?

I agree that GLPI rocks keep up the good work

ddurieux

Plugins Dev

From: Propières, France

Registered: 2005-06-17

Posts: 7,521

Re: Emailed tickets, Description Character encoding.

Try with this patch :

# This patch file was generated by NetBeans IDE
# This patch can be applied using context Tools: Apply Diff Patch action on respective folder.
# It uses platform neutral UTF-8 encoding.
# Above lines and this line are ignored by the patching process.
--- /Donnees/www/data-dist/glpi072/mailgate.class.php
+++ /Donnees/www/data-dist/glpi072/inc/mailgate.class.php
@@ -316,6 +316,10 @@
         // Do it before using charset variable
         $head['subject']=$this->decodeMimeString($head['subject']);
 
+      if (function_exists('mb_detect_encoding')){
+         $this->charset = mb_detect_encoding($body);
+      }
+
         if (!empty($this->charset)&&function_exists('mb_convert_encoding')){
             $body=mb_convert_encoding($body, 'utf-8',$this->charset);
         }

The problem is that the body of mail is in UTF-8 and defined in body as other charset. Try with this for all cases because I haven't yet tested with all possibilities and many mail server

danielb

Member

Registered: 2010-03-04

Posts: 19

Re: Emailed tickets, Description Character encoding.

Try with this patch :

# This patch file was generated by NetBeans IDE
# This patch can be applied using context Tools: Apply Diff Patch action on respective folder.
# It uses platform neutral UTF-8 encoding.
# Above lines and this line are ignored by the patching process.
--- /Donnees/www/data-dist/glpi072/mailgate.class.php
+++ /Donnees/www/data-dist/glpi072/inc/mailgate.class.php
@@ -316,6 +316,10 @@
         // Do it before using charset variable
         $head['subject']=$this->decodeMimeString($head['subject']);
 
+      if (function_exists('mb_detect_encoding')){
+         $this->charset = mb_detect_encoding($body);
+      }
+
         if (!empty($this->charset)&&function_exists('mb_convert_encoding')){
             $body=mb_convert_encoding($body, 'utf-8',$this->charset);
         }

The problem is that the body of mail is in UTF-8 and defined in body as other charset. Try with this for all cases because I haven't yet tested with all possibilities and many mail server

Sorry for the stupid question but how do i deploy this patch?

With Kind Regards
Daniel

ddurieux

Plugins Dev

From: Propières, France

Registered: 2005-06-17

Posts: 7,521

Re: Emailed tickets, Description Character encoding.

search in inc/mailgate.class.php and add lines :

      if (function_exists('mb_detect_encoding')){
         $this->charset = mb_detect_encoding($body);
      }

before lines (about line 319) :

         if (!empty($this->charset)&&function_exists('mb_convert_encoding')){
             $body=mb_convert_encoding($body, 'utf-8',$this->charset);
         }

danielb

Member

Registered: 2010-03-04

Posts: 19

Re: Emailed tickets, Description Character encoding.

search in inc/mailgate.class.php and add lines :

      if (function_exists('mb_detect_encoding')){
         $this->charset = mb_detect_encoding($body);
      }

before lines (about line 319) :

         if (!empty($this->charset)&&function_exists('mb_convert_encoding')){
             $body=mb_convert_encoding($body, 'utf-8',$this->charset);
         }

Yes! It worked like a charm!
Merci to you ddurieux!

Kind Regards
Daniel

wilsonbill79

Member

Registered: 2010-03-11

Posts: 2

Re: Emailed tickets, Description Character encoding.

thanks.. this is great tip!

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