[SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

headquaker · 2019-10-25 09:49:35

Hello,
I am asking you because I am fed up to search how to do it.
I just want to create a ticket in GLPI using the REST API.
I can initsession but after that, when I am testing a ticket creation, the request seems OK but no ticket is created.

curl -X POST -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxx" -H "App-Token: yyyyyyyyyy" -d '{"input": {"name": "Ticket Name", "content": "Ticket Desc","status":"1","urgency":"1","_disablenotif":true}}' 'http://glpiserver/apirest.php/itilsolution/'

GLPI : 9.4.4

Another question is : how can I find all the field I can use in the request.
I've read the documentation but nothing is talking about that.

Thank you !

SOLUTIONS

Ok for those who needs help :
In powershell :

# GLPI REST API CONFIG :
$AppURL = "http://server/apirest.php/"
$UserToken = "xxxxxxxxx"
$AppToken = "yyyyyyyyy"
$createUrl = "http://server/apirest.php/Ticket"

# session creation
$SessionToken = Invoke-RestMethod "$AppURL/initSession" -Method Get -Headers @{"Content-Type" = "application/json";"Authorization" = "user_token $UserToken";"App-Token"=$AppToken}

# Things to do
$data = @{
"input" = @(
@{
"content" = "Ticket description"
"name" = "Depart Salarie"
"_groups_id_requester" = "1"
"priority" = "4"
"urgency" = "2"
"status" = "1"
"impact" = "3"
}
)
}
$json = $data | ConvertTo-Json
Invoke-RestMethod -Method POST -Uri $createUrl -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"} -Body $json -ContentType 'application/json'

# Kill of the session
Invoke-RestMethod "$AppURL/killSession" -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"}

In PS, the json has to be like this :

{
"input": [
{
"content": "Ticket description",
"name": "Depart Salarie",
"_groups_id_requester": "1",
"priority": "4",
"impact": "3",
"urgency": "2",
"status": "1"
}
]
}

####################################

LINUX :
#!/bin/bash
APISESSION=$(curl -s -X GET -H 'Content-Type: application/json' -H "Authorization: user_token: XXXXXXXXX" -H "App-Token: YYYYYYYYY" 'http://SERVER/glpi/apirest.php/initSession' | grep -o -P '(?<=:").*(?=")')

EVENTNAME=$1
TRIGGERSEVERITY=$2

case $2 in
Disaster)
PRIORITY=5
;;
Critical)
PRIORITY=4
;;
High)
PRIORITY=3
;;
esac

curl -H POST \
'http://SERVER/glpi/apirest.php//Ticket/' \
-H 'App-Token: YYYYYYYYY' \
-H 'Content-Type: application/json' \
-H 'Cookie: glpi_token' \
-H 'Host: localhost' \
-H 'Session-Token: '${APISESSION}'' \
-d '{
"input": {
"name": "'"${EVENTNAME}"' (Zabbix)",
"content": "'"${EVENTNAME}"' - Severity :'"${TRIGGERSEVERITY}"'",
"status":"1",
"urgency":"1",
"priority":"'"${PRIORITY}"'",
"_groups_id_requester":"1"
}
}'

curl -X GET \
-H 'Content-Type: application/json' \
-H 'Session-Token: '${APISESSION}'' \
-H "App-Token: YYYYYYYYY" \
'http://SERVER/glpi/apirest.php/killSession'

Last edited by headquaker (2023-01-27 18:22:36)

headquaker · 2019-10-25 10:33:07

While I found it:
curl -X POST -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxx" -H "App-Token: yyyyyyyyyy" -d '{"input": {"name": "Ticket Name", "content": "Ticket Desc","status":"1","urgency":"1"}}' 'http://glpiserver/apirest.php/Ticket/'

headquaker · 2019-10-25 10:37:23

Now I am looking for the field to put a requester

LaDenrée · 2019-10-25 10:42:54

"_users_id_requester": $users_id.

headquaker · 2019-10-25 10:57:07

Yes I find it thanks but can I change the $users_id ?

headquaker · 2019-10-25 11:59:41

Is it possible to use a ticket template for creation?

headquaker · 2019-10-25 12:59:14

LaDenrée wrote:

"_users_id_requester": $users_id.

I do not know how to use that, it is not working when I try this :

curl -X POST -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxx" -H "App-Token: yyyyyyyyyy" -d '{"input": {"name": "Ticket Name", "content": "Ticket Desc","status":"1","urgency":"1","_users_id_requester":"1"}}' 'http://glpiserver/apirest.php/Ticket/'

headquaker · 2019-10-25 13:16:39

Arf thats Ok, it was not working because I would like to add a group and not a user -_-

headquaker · 2019-10-25 15:52:53

How to use variables with space and others things into the curl commande because this is not working ..."name": $1,...

Got the error : ["ERROR_JSON_PAYLOAD_INVALID","JSON payload seems not valid"]

headquaker · 2019-10-25 16:00:41

I would like to use a variable like this : CH - Hunenberg - Disponibilité WAN (x.x.x.x)

headquaker · 2019-10-29 10:41:55

Bon voici mon script complet pour aider ceux qui ont du mal

#!/bin/bash
APISESSION=$(curl -s -X GET -H 'Content-Type: application/json' -H "Authorization: user_token: XXXXXXXXX" -H "App-Token: YYYYYYYYY" 'http://SERVER/glpi/apirest.php/initSession' | grep -o -P '(?<=:").*(?=")')

EVENTNAME=$1
TRIGGERSEVERITY=$2

case $2 in
Disaster)
PRIORITY=5
;;
Critical)
PRIORITY=4
;;
High)
PRIORITY=3
;;
esac

curl -H POST \
'http://SERVER/glpi/apirest.php//Ticket/' \
-H 'App-Token: YYYYYYYYY' \
-H 'Content-Type: application/json' \
-H 'Cookie: glpi_token' \
-H 'Host: localhost' \
-H 'Session-Token: '${APISESSION}'' \
-d '{
"input": {
"name": "'"${EVENTNAME}"' (Zabbix)",
"content": "'"${EVENTNAME}"' - Severity :'"${TRIGGERSEVERITY}"'",
"status":"1",
"urgency":"1",
"priority":"'"${PRIORITY}"'",
"_groups_id_requester":"1"
}
}'

curl -X GET \
-H 'Content-Type: application/json' \
-H 'Session-Token: '${APISESSION}'' \
-H "App-Token: YYYYYYYYY" \
'http://SERVER/glpi/apirest.php/killSession'

wtralui · 2019-12-08 15:37:15

Hi bro,
Could you contact me in any way?
Have you been able to troubleshoot your script issue? I have the same idea of wanting to create a

mkdalmam · 2021-03-21 04:35:24

Hello, I am also wanting to do what you reported. You can indicate how you solved it.
I'm waiting.
Thanks

mecmav · 2021-04-16 17:19:30

What you trying to do ?

mkdalmam · 2021-04-30 16:18:07

Hi mecmav,
I am looking to use the API to create tickets.
TYPE:
I need the API to provide data for creating tickets.
I do not know where to start.
Thanks

ila · 2022-06-30 10:34:28

Hi
I try to create a ticket using API but the response is code 200 without a body. (response: <Response [200]>)
i have no problem to update ticket, get ticket, and search ticket but suddenly i got error when create ticket because the request doesn't return a body
I have checked the ticket is created on the glpi but the request not return anything, it is supposed to return the ticket id i just posted
Does anyone know why is that happen?
Thanks

Last edited by ila (2022-06-30 10:38:53)

headquaker · 2023-01-27 12:53:21

sorry i don't have any idea, glpi,zabbix all thoses products just lacks of help and informations that are precise.

There are plenty of documentation but when it comes to test, it never works...

My code abose is an example to create a ticket but in curl... I am trying to convert it in powershell

Last edited by headquaker (2023-01-27 12:58:38)

headquaker · 2023-01-27 16:11:00

Why i get that ffs error !
Invoke-RestMethod : ["ERROR_BAD_ARRAY","Le paramètre input doit être un tableau d'objets; Afficher la documentation dans votre navigateur à
["ERROR_BAD_ARRAY","The input parameter must be an array of objects

JSON :

{
"input": {
"content": "Ticket description",
"name": "Depart Salarie",
"_groups_id_requester": "1",
"priority": "4",
"urgency": "2",
"status": "1",
"impact": "3"
}
}

Code :
# GLPI REST API CONFIG :
$AppURL = "http://server/apirest.php/"
$UserToken = "xxxxxxxxxx"
$AppToken = "yyyyyyyyyy"
$createUrl = "http://server/apirest.php/Ticket/"

# session creation
$SessionToken = Invoke-RestMethod "$AppURL/initSession" -Method Get -Headers @{"Content-Type" = "application/json";"Authorization" = "user_token $UserToken";"App-Token"=$AppToken}

# Things to do
#$SearchResult = Invoke-RestMethod "$AppURL/Computer/" -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"}
#$SearchResult | ft -AutoSize -Wrap | ft -AutoSize -Wrap

$jsonBase = @{}
$array = @{}
$data = @{
"name" = "Depart Salarie"
"content" = "Ticket description"
"status" = "1"
"urgency" = "2"
"impact" = "3"
"priority" = "4"
"_groups_id_requester" = "1"
}

$jsonBase.Add("input",$data)

$ticketData = $jsonBase | ConvertTo-Json

$createResult = Invoke-RestMethod -Method POST -Uri $createUrl -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"} -Body ($ticketData)

# Kill of the session
Invoke-RestMethod "$AppURL/killSession" -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"}

Last edited by headquaker (2023-01-27 16:12:12)

headquaker · 2023-01-27 18:19:20

Ok for those who needs help :
In powershell :

# GLPI REST API CONFIG :
$AppURL = "http://server/apirest.php/"
$UserToken = "xxxxxxxxx"
$AppToken = "yyyyyyyyy"
$createUrl = "http://server/apirest.php/Ticket"

# session creation
$SessionToken = Invoke-RestMethod "$AppURL/initSession" -Method Get -Headers @{"Content-Type" = "application/json";"Authorization" = "user_token $UserToken";"App-Token"=$AppToken}

# Things to do
$data = @{
"input" = @(
@{
"content" = "Ticket description"
"name" = "Depart Salarie"
"_groups_id_requester" = "1"
"priority" = "4"
"urgency" = "2"
"status" = "1"
"impact" = "3"
}
)
}
$json = $data | ConvertTo-Json
Invoke-RestMethod -Method POST -Uri $createUrl -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"} -Body $json -ContentType 'application/json'

# Kill of the session
Invoke-RestMethod "$AppURL/killSession" -Headers @{"session-token"=$SessionToken.session_token; "App-Token" = "$AppToken"}

In PS, the json has to be like this :

{
"input": [
{
"content": "Ticket description",
"name": "Depart Salarie",
"_groups_id_requester": "1",
"priority": "4",
"impact": "3",
"urgency": "2",
"status": "1"
}
]
}

If I don't need anything, I'll ask you

Last edited by headquaker (2023-02-01 17:40:42)

Sico31 · 2025-01-22 17:14:20

Bonjour, il semblerait qu'il y ait des modifs sur l'API depuis la création de ce post, il m'est impossible de rajouter un utilisateur ou groupe avec ce code pour Powershell.
La création du ticket se fait bien, mais sans groupe ("_groups_id_requester": "1",)
Je tente de passer par l'url /apirest.php/Ticket/[ID ticket/Group_ticket pour les groupes
et /ticket_User pour les utilisateurs, en vain et la doc officielle est teeeeeeellement explicite et surtout complète !

Dead-Red · 2025-02-05 00:52:39

Bonsoir Sico31,

J'ai la dernière version de GLPI, concernant mon @Data voici ma syntaxe :

$Data = @{
		input = @{
			entities_id = $Ticket_Entities_id
			name	    = $Ticket_Title
			content	    = $Ticket_Description
			type	    = $Ticket_Type
			urgency	    = $Ticket_Urgency
			impact	    = $Ticket_Impact
			priority    = $Ticket_Priority
			slas_id_tto = 2
			sla_waiting_duration = 0
                        _groups_id_requester = $Ticket_Requester_Group
		}
}

### Après j'ajoute d'autres paramètres en fonction de mes conditions (et cas particulier) en faisant ceci :

        if ($Ticket_Itilcategories)
	{
		$Data.input += @{
			itilcategories_id = $Ticket_Itilcategories
		}
	}
	else
	{
		$Data.input += @{
			itilcategories_id = 5
		}
	}
	if ($Ticket_Assign_User)
	{
		$Data.input += @{
			_users_id_assign = $Ticket_Assign_User
		}
	}

	$json = $Data | ConvertTo-Json
        $json = [System.Text.Encoding]::UTF8.GetBytes($json);

Pourrais-tu quand même tester ton code mais en retirant les "" qui encadrent les chiffres ?

Ex, pour assigner mon groupe 3 je fais ceci :

$Data.input += @{		
			_groups_id_assign = 3
		}

Sico31 · 2025-02-18 10:31:09

Merci, ça fonctionne mieux et j'ai trouvé les balises manquantes pour assigner demandeur, observateur et groupe attribué.
Saurais-tu si je peux en même temps lié un contrat au ticket créé ?
Je le fait via une seconde fonction, en nettoyant mon code, qui ... fonctionne donc, mais si je pouvais tout faire en une seule fois

Function add_contract_to_ticket
{
    param (
		$headers, $GLPIURL, $Ticket_id,$id_contrat
	)
    $Url = "$GLPIURL/apirest.php/Ticket_Contract"

    $body_contrat = @{
        input = @{
            tickets_id = $Ticket_id
            contracts_id = $id_contrat
        }
    }
$json = $body_contrat | ConvertTo-Json
$json = [System.Text.Encoding]::UTF8.GetBytes($json);
Invoke-RestMethod -Uri $Url -Method 'POST' -Headers $headers -Body $json
}

Last edited by Sico31 (2025-02-18 11:09:47)

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#1 2019-10-25 09:49:35

[SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#2 2019-10-25 10:33:07

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#3 2019-10-25 10:37:23

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#4 2019-10-25 10:42:54

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#5 2019-10-25 10:57:07

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#6 2019-10-25 11:59:41

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#7 2019-10-25 12:59:14

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#8 2019-10-25 13:16:39

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#9 2019-10-25 15:52:53

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#10 2019-10-25 16:00:41

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#11 2019-10-29 10:41:55

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#12 2019-12-08 15:37:15

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#13 2021-03-21 04:35:24

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#14 2021-04-16 17:19:30

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#15 2021-04-30 16:18:07

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#16 2022-06-30 10:34:28

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#17 2023-01-27 12:53:21

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#18 2023-01-27 16:11:00

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#19 2023-01-27 18:19:20

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#20 2025-01-22 17:14:20

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#21 2025-02-05 00:52:39

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

#22 2025-02-18 10:31:09

Re: [SOLVED][BY ME AS USUAL]GLPI - Ticket Creation Help

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