Forum GLPI-Project

kpeterson

Member

Registered: 2019-10-17

Posts: 2

mailcollector error

Hello, I setup an email receiver with exchange 2010 (imap) and that is all working fine. The only issue I see is we keep getting the same errors in php-errors.log

[2019-10-17 14:21:01] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /var/www/html/glpi/inc/toolbox.class.php line 658
  *** PHP Notice(8): Undefined property: stdClass::$bytes
  Backtrace :
  inc/mailcollector.class.php:1628
  inc/mailcollector.class.php:1546                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:1684                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:857                    MailCollector->getAttached()
  inc/mailcollector.class.php:679                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1795                   MailCollector->collect()
  inc/crontask.class.php:829                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()

If I change the receiver option "Maximum size of each file imported by the mails receiver" to no import then these errors go away.

The strange thing to me is if I email with a screen shot it still gets imported into the ticket without issue.

Any idea why this error keeps flooding the logs? Thanks

kmegli

Member

Registered: 2022-03-08

Posts: 7

Re: mailcollector error

Did anyone find a solution to this? We are experiencing the same issue, the .msg type attachement is not imported to ticket, the error we get:

Invalid attached file - "Mail subject" (MESSAGE/RFC822)

Although we have .msg defined in document types.

The strange thing is, that one user was able to send the mail with .msg attachement with no problem today, that is like the first example that it is acutally working?

I've been searching through mail-debug.log and the server found the file as:

Content Type: application/octet-stream; name="Subject.msg"
Content-Transfer-Encoding: base64
Content-Disposition: attachment; filename="Subject.msg"

For other attachement that were not imported in the sql-error.log we found this error:

[2022-07-14 09:03:22] glpisqllog.ERROR: DBmysql::query() in /glpi/src/DBmysql.php line 370
  *** MySQL query error:
  SQL: INSERT INTO `glpi_documenttypes` (`name`, `comment`, `icon`, `is_uploadable`, `ext`, `mime`, `date_creation`, `date_mod`) VALUES ('MESSAGE', '', '0', '0', 'msg', 'message/rfc822', '2022-07-14 09:03:22', '2022-07-14 09:03:22')
  Error: Duplicate entry 'msg' for key 'unicity'
  Backtrace :
  src/DBmysql.php:1312
  src/CommonDBTM.php:705                             DBmysql->insert()
  src/CommonDBTM.php:1304                            CommonDBTM->addToDB()
  front/dropdown.common.form.php:62                  CommonDBTM->add()
  front/documenttype.form.php:39                     include()
  {"usr":"1@glpi-test"}

Also the error from php-error.log:

[2022-07-19 12:54:02] glpiphplog.ERROR: Toolbox::userErrorHandlerNormal() in /glpi/inc/toolbox.class.php line 683
  *** PHP Notice(8): Undefined property: stdClass::$bytes
  Backtrace :
  inc/mailcollector.class.php:1632
  inc/mailcollector.class.php:1550                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:1688                   MailCollector->getRecursiveAttached()
  inc/mailcollector.class.php:861                    MailCollector->getAttached()
  inc/mailcollector.class.php:683                    MailCollector->buildTicket()
  inc/mailcollector.class.php:1799                   MailCollector->collect()
  inc/crontask.class.php:829                         MailCollector::cronMailgate()
  front/cron.php:83                                  CronTask::launch()
  {"usr":"@glpi"}

Any help would be appreciated

kmegli

Member

Registered: 2022-03-08

Posts: 7

Re: mailcollector error

any news maybe on this issue? Will it be sorted out with the latest update of Glpi v10? I really have no idea left where to look. 

You can insert the attachement manually by adding it as the document, but won't get imported via mailcollector.

Thank you.