You are not logged in.

Announcement

 Téléchargez la dernière version stable de GLPI      -     Et vous, que pouvez vous faire pour le projet GLPI ? :  Contribuer
 Download last stable version of GLPI                      -     What can you do for GLPI ? :  Contribute

#1 2019-07-13 17:53:33

Taras_
Guest
From: Russia
Registered: 2006-04-25
Posts: 55
Website

Behaviors + single tech/group - can't solve problem

Dear all,

I have latest GLPI & Behaviors plugin installed:

glpi-9.4.3-1.el7.remi.noarch
glpi-behaviors-2.2.1-1.el7.remi.noarch

My settings is:
Technician assigned is mandatory before ticket is solved/closed - yes
Single technician and group - Single user & single group
Block the solving/closing of a the ticket if task do to - yes
Additional notifications - yes

Solving tickets goes well, but when I want to solve problem, I get "Technician assigned is mandatory before ticket is solved/closed" pop-up.
Tried with assigned technician, group only and group+technician both assigned to problem.


Multiple GLPI instances. Thanks to developers! smile

Offline

#2 2019-07-13 17:56:23

Taras_
Guest
From: Russia
Registered: 2006-04-25
Posts: 55
Website

Re: Behaviors + single tech/group - can't solve problem

If I change "Technician assigned is mandatory before ticket is solved/closed" to "no" all goes well and I can solve problem.


Multiple GLPI instances. Thanks to developers! smile

Offline

#3 2019-07-17 16:03:50

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,037

Re: Behaviors + single tech/group - can't solve problem


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#4 2019-07-17 16:05:34

yllen
GLPI-DEV
From: Sillery (51)
Registered: 2008-01-14
Posts: 15,037

Re: Behaviors + single tech/group - can't solve problem

Corrigé


CentOS 6.5 - CentOS 7
PHP 5.6 - PHP 7 - MySQL 5.6  + APC + oOPcache
GLPI from 0.72 to dev version
Certifiée ITIL (ITV2F, ITILF, ITILOSA)

Offline

#5 2019-07-18 16:06:26

Taras_
Guest
From: Russia
Registered: 2006-04-25
Posts: 55
Website

Re: Behaviors + single tech/group - can't solve problem

Works! smile


Multiple GLPI instances. Thanks to developers! smile

Offline

Board footer

Powered by FluxBB