Forum GLPI-Project

Zinhles

Member

From: NA

Registered: 2019-01-15

Posts: 33

Follow ups

Good Day

is there a way the follow up emails can differ according to who created the follow up. currently i have set up the follow up-notification to go to Requester and Technician. the challenge is they both receive the same email. I only want to send an email to requester if the Technician created the follow up, and i only want to send email to technician if requester created a follow up. Currently you can only create a follow up when (add Followup) is the event. but i wish for it to depend on who created the follow up.

please assist anyone. this is quite urgent.

KKAdmin

Member

From: Germany

Registered: 2010-03-05

Posts: 959

Re: Follow ups

You can only do this per users settings for helpdesk followup. (followup by E-Mail is a open fr)
(User settings: Notifications for my changes = no)

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You can mark this threat as [resolved] in subject of your threat. (This is only available edit of the first post.) It is good for users who help others to quickly see which post is still open.
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GLPI 9.3.3

Zinhles

Member

From: NA

Registered: 2019-01-15

Posts: 33

Re: Follow ups

Thank you KKAdmin. busy with testing.