Forum GLPI-Project

Akuket

Member

Registered: 2019-05-02

Posts: 3

TicketFollowup

Hello,

We use the rest API of glpi to create tickets and follow-ups. Before we used the url Ticket/:id:TicketFollowup to add a followup to one ticket. But now, we have a 400 error. Maybe since TicketFollowup class is deprecated? Must we do use the ITILFollowup? And with what url and parameters?

Regards.

Akuket

Member

Registered: 2019-05-02

Posts: 3

Re: TicketFollowup

It's ok.
For the others, the url is /ITILFollowup and the content is (by example in .net)
dynamic ticketFollowUp = new
{
      input = new
      {
            items_id = ticketId,
            itemtype = "Ticket",
            content = comment,
            is_private = "0",
            requesttypes_id = "2"
      }
};