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#1 2019-02-01 19:32:06

thetech
Guest
Registered: 2016-06-23
Posts: 10

A self-service user cannot access ticket documents using API

Je suis désolé je n'ai pas assez de connaissances en français

I want to let an end user with self-service profile manage his tickets.

Get ticket data like this:

curl -X GET -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxxxx" 'http://xxxxxxxxx/apirest.php/Ticket/91?expand_dropdowns=true'

Then with the URL received:

{
"rel":"Document_Item",
"href":"http://xxxxxxxxx/apirest.php/Ticket/91/Document_Item/"
},

I try to get the documents like this:

curl -X GET -H 'Content-Type: application/json' -H "Session-Token: xxxxxxxx" 'http://xxxxxxx/apirest.php/Ticket/91/Document_Item/

Getting this error:

["ERROR_RIGHT_MISSING","You don't have permission to perform this action."]

I know a user cannot access documents area in GLPI, but he can access the ones being added in the ticket.

Do you know any other way to access them?

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