Priority Tickets

lassog · 2009-09-14 15:45:01

Hi.

Could I change the list of priorities... in the helpdeskform. When a user register a Ticket they can select Priority Very High, High, Medium,Low Or Very Low. But I need change this list. I need have 3 items. High, Medium and Low.

Please your help

scmi · 2009-09-29 11:18:12

Hi lassog,
I changed the dropdown.function.php. Only the admin can set the priority very high.

// echo "</select>";

if (haveRight("config","w")){
echo "<option value='5' ".($value==5?" selected ":"").">".$LANG['help'][3]."</option>";}
echo "<option value='4' ".($value==4?" selected ":"").">".$LANG['help'][4]."</option>";
echo "<option value='3' ".($value==3?" selected ":"").">".$LANG['help'][5]."</option>";
echo "<option value='2' ".($value==2?" selected ":"").">".$LANG['help'][6]."</option>";
echo "<option value='1' ".($value==1?" selected ":"").">".$LANG['help'][7]."</option>";

echo "</select>";
}

lassog · 2009-10-02 18:52:44

Thanks a lot.. it works!!

ispanicolive · 2010-01-10 19:54:46

scmi wrote:

Hi lassog,
I changed the dropdown.function.php. Only the admin can set the priority very high.

// echo "</select>";
if (haveRight("config","w")){
echo "<option value='5' ".($value==5?" selected ":"").">".$LANG['help'][3]."</option>";}
echo "<option value='4' ".($value==4?" selected ":"").">".$LANG['help'][4]."</option>";
echo "<option value='3' ".($value==3?" selected ":"").">".$LANG['help'][5]."</option>";
echo "<option value='2' ".($value==2?" selected ":"").">".$LANG['help'][6]."</option>";
echo "<option value='1' ".($value==1?" selected ":"").">".$LANG['help'][7]."</option>";
echo "</select>";
}

--------------------------------------------------------------------------------------------------------------------
sorry but I have not understood
This is the original code

}

/**
* Dropdown of ticket priority
*
* @param $name select name
* @param $value default value
* @param $complete see also at least selection
*/
function dropdownPriority($name,$value=0,$complete=0){
global $LANG;

echo "<select name='$name'>";
if ($complete){
echo "<option value='0' ".($value==1?" selected ":"").">".$LANG['common'][66]."</option>";
echo "<option value='-5' ".($value==-5?" selected ":"").">".$LANG['search'][16]." ".$LANG['help'][3]."</option>";
echo "<option value='-4' ".($value==-4?" selected ":"").">".$LANG['search'][16]." ".$LANG['help'][4]."</option>";
echo "<option value='-3' ".($value==-3?" selected ":"").">".$LANG['search'][16]." ".$LANG['help'][5]."</option>";
echo "<option value='-2' ".($value==-2?" selected ":"").">".$LANG['search'][16]." ".$LANG['help'][6]."</option>";
echo "<option value='-1' ".($value==-1?" selected ":"").">".$LANG['search'][16]." ".$LANG['help'][7]."</option>";
}
echo "<option value='5' ".($value==5?" selected ":"").">".$LANG['help'][3]."</option>";
echo "<option value='4' ".($value==4?" selected ":"").">".$LANG['help'][4]."</option>";
echo "<option value='3' ".($value==3?" selected ":"").">".$LANG['help'][5]."</option>";
echo "<option value='2' ".($value==2?" selected ":"").">".$LANG['help'][6]."</option>";
echo "<option value='1' ".($value==1?" selected ":"").">".$LANG['help'][7]."</option>";

echo "</select>";
}

scmi · 2010-01-11 13:34:35

Hi ispanicolive,

this code causes; only users with write privileges in the config (haveRight("config","w") can select priority very high

if (haveRight("config","w")){
echo "<option value='5' ".($value==5?" selected ":"").">".$LANG['help'][3]."</option>";}

P.S. You can extend the code for all other priorities

mohant3ch · 2010-12-14 11:39:59

Hi scmi,

I have the same prob too. I don't quite understand how you do it. Can you be a little more specific here? Thanks.

Regards,

scmi · 2010-12-14 13:27:53

Hi mohant3ch,
1. it works only with glpi < .78
2. the code must change in .../inc/dropdown.function.php
3. U find the code near Line 2110
4. the trick :
// echo "</select>";
if (haveRight("config","w")){
echo "<option value='5' ".($value==5?" selected ":"").">".$LANG['help'][3]."</option>";}

Normaly users like post-only have not rights to change the configuration, so they never seen the "very high priority"

P.S. In Glpi > .78 u can change it in Setup/Assistance: Matrix of calculus for priority: Urgency and Impact: Very High "no"

Regards

Forum GLPI-Project

Announcement

#1 2009-09-14 15:45:01

Priority Tickets

#2 2009-09-29 11:18:12

Re: Priority Tickets

#3 2009-10-02 18:52:44

Re: Priority Tickets

#4 2010-01-10 19:54:46

Re: Priority Tickets

#5 2010-01-11 13:34:35

Re: Priority Tickets

#6 2010-12-14 11:39:59

Re: Priority Tickets

#7 2010-12-14 13:27:53

Re: Priority Tickets

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