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#1 2018-05-24 17:52:38

EricP5
Guest
Registered: 2017-06-01
Posts: 4

Add ticket is auto assign with web service user ?

Hello

When I add a ticket with API , this ticket is automatically assign to my web service user created for authentication

Someone know why ?  and how I can not assign it .

We Have rules for assign ticket but it s just rules for group assign.

Thanks

Last edited by EricP5 (2018-05-24 17:54:46)

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#2 2018-05-24 18:53:05

LaDenrée
HELPER
Registered: 2012-11-19
Posts: 4,088

Re: Add ticket is auto assign with web service user ?

Hi
glpi version ?
check web service User preferences :  it might have select me as technician checked


Trouver la panne avant de réparer...
*GLPI 9.1.6+fusion9.1+1.1+behaviours1.5.0+reports+fields+appliances+pdf+badges+formcreator2.5.2 PHP7.0 Mariadb10
*GLPI 9.2.4(behaviours1.5.2+fusion9.2+1.0+applicatifs2.3.0+dashboard 0.8.9)hebergé sur serveur mutualisé.
*GLPI 9.3  en test (ubuntu 16.04 mariadb 10.2.4) (attente 9.3.1 et plugin compatible avant mise en prod)

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#3 2018-06-25 09:52:17

EricP5
Guest
Registered: 2017-06-01
Posts: 4

Re: Add ticket is auto assign with web service user ?

Ok thanks !

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