Forum GLPI-Project

EricP5

Member

Registered: 2017-06-01

Posts: 4

Add ticket is auto assign with web service user ?

Hello

When I add a ticket with API , this ticket is automatically assign to my web service user created for authentication

Someone know why ?  and how I can not assign it .

We Have rules for assign ticket but it s just rules for group assign.

Thanks

Last edited by EricP5 (2018-05-24 17:54:46)

LaDenrée

HELPER

Registered: 2012-11-19

Posts: 6,370

Re: Add ticket is auto assign with web service user ?

Hi
glpi version ?
check web service User preferences :  it might have select me as technician checked

---

Trouver la panne avant de réparer...
GLPI10.0.16 (ubuntu 22.04 PHP8.1  Mariadb10.6 ) plugins : comportements 2.7.3 reports 1.16.0 formcreator 2.13.9, datainjection 2.13.5 fields 1.21.9

EricP5

Member

Registered: 2017-06-01

Posts: 4

Re: Add ticket is auto assign with web service user ?

Ok thanks !