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#1 2018-01-16 21:53:40

Galaners
Guest
Registered: 2018-01-16
Posts: 3

Can't receive mail tickets after 2018

First of all, sorry for my bad english, it's not my native language.

Ok, I manage to install and configure GLPI in 2016 and I insert one receiver (POP, TTL, correct user, password and server, etc.) and it works well. Everytime someone post an email it appear one incident (I dont know if in english is named that way, its the option just under the Support tab, above the "Create ticket"), but after we reach 2018 it stop working. I get new mails in my inbox but GLPI dont create new Incidents from them. I reinstall GLPI from 0 and configure the parameters again and it doesnt works anyway. This is what I get from the php-error.log file:















Test
2018-01-16 12:18:15 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Undefined index: glpiactiveentities_string
  Backtrace :
  inc/db.function.php:1716                           
  inc/link.class.php:537                             getEntitiesRestrictRequest()
  inc/search.class.php:5231                          Link::getSearchOptionsToAdd()
  inc/log.class.php:120                              Search::getOptions()
  inc/commondbtm.class.php:369                       Log::constructHistory()
  inc/commondbtm.class.php:1115                      CommonDBTM->updateInDB()
  inc/auth.class.php:384                             CommonDBTM->update()
  inc/auth.class.php:677                             Auth->connection_db()
  front/login.php:74                                 Auth->Login()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Warning(2): mb_convert_encoding(): Illegal character encoding specified
  Backtrace :
  :                                                 
  inc/mailcollector.class.php:1257                   mb_convert_encoding()
  inc/mailcollector.class.php:1466                   MailCollector->get_part()
  inc/mailcollector.class.php:712                    MailCollector->getBody()
  inc/mailcollector.class.php:507                    MailCollector->buildTicket()
  front/mailcollector.form.php:76                    MailCollector->collect()
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :
  :                                                 
2018-01-16 12:21:20 [2@hermes.saludbcs.gob.mx]
  *** PHP Notice(8): Unknown: Missing address after comma (errflg=3)
  Backtrace :

....
....
....

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#2 2018-01-16 22:16:03

kurasul
Guest
Registered: 2017-12-20
Posts: 159

Re: Can't receive mail tickets after 2018

hi galaners
can you give us more info ?
glpi version ? have you plugins ?
type of mail serveur ? exchange or pop /imap on a provider
regards


Kurasul // IT Manager  ============  https://discord.gg/qgDXNwS
OS + plugins: Ubuntu 16.04 // GLPI 9.2.1 // Php 7.0 // Sql + phpmyadmin // LDAP //
Fusion Inventory 9.2+1.0 //Cartographie 4.4.0 // Dashboard 1.4.0 // Gestion de baies 1.8.0 // Comptes 2.3.0 // Impression PDF
Imports fabricants 2.0.0 // Liste des taches 1.2.0 // Plus de rapports 1.4.0 // Arrêté du parc 2.4.0

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#3 2018-01-16 22:35:22

Galaners
Guest
Registered: 2018-01-16
Posts: 3

Re: Can't receive mail tickets after 2018

I use the GLPI 0.85.5 version because my server is running PHP < 5.6.0. I dont have any plugin installed, it is a clean GLPI install. My type of mail server is from my company (I actually have 2 GLPI installs, one from the IT department and another from Biomedic department, they are kindda the same except the biomedic one works well, but the IT one doesn't, its the one I'm trying to fix). I'm using POP protocol.

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#4 2018-01-16 22:53:27

kurasul
Guest
Registered: 2017-12-20
Posts: 159

Re: Can't receive mail tickets after 2018

ok thx for the infos
have you check all log errors ?
do you have a postfix or equal installed on your serveur ?
have you check if the pop protocole can communicate with your exchange ( i suppose) by using a telnet command ? and check if you mail server have the ip serveur authorized ?

after all that need to check all configuration in glpi ( notification , ldap conf , autho conf, et..)
i m on 9.1.2 so i dont remeber well how was the menu.

a discord server was create for the purpose to have a online help if some english guys want to help or other language .

regards

Last edited by kurasul (2018-01-16 22:54:39)


Kurasul // IT Manager  ============  https://discord.gg/qgDXNwS
OS + plugins: Ubuntu 16.04 // GLPI 9.2.1 // Php 7.0 // Sql + phpmyadmin // LDAP //
Fusion Inventory 9.2+1.0 //Cartographie 4.4.0 // Dashboard 1.4.0 // Gestion de baies 1.8.0 // Comptes 2.3.0 // Impression PDF
Imports fabricants 2.0.0 // Liste des taches 1.2.0 // Plus de rapports 1.4.0 // Arrêté du parc 2.4.0

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#5 2018-01-16 23:33:42

Galaners
Guest
Registered: 2018-01-16
Posts: 3

Re: Can't receive mail tickets after 2018

There are no errors except the PHP that I post before.

Yes I've postfix in my server.

When I try to connect to my server via telnet I get the text:
"+OK Dovecot ready"

My server already has the IP authorized.

Configurations (0 means I dont add anything):

1-Titles-0
2-Componentes-0
3-Notification-Mail Track Configuration-PHP,Correct IP, Correct user and password, Port 25.
3-Notification-Templates-0
4-Notification-Notifications-0
5-SLA-0
6-General-Allow FAQ anonymous access: No, Default Search Limit Result:50, Default characters limit (summary text boxes): 250, Default decimals limit: 2, Translation of dropdowns: No, Page size for dropdown (paging using scroll): 100, Don't show search engine in dropdowns if the number of items is less than: 50, Default url length limit: 30, Default chart format: SVG, Knowledge base translation: No, Autocompletion of text fields: YesGlobal search: Yes
7-Checks-0
8-Automatics Actions-0
9-Identifier-Configuration-All default
10-Identifier-Mail Servers-0
11-Identifier-Another Auth. Methods-All default
12-Receivers-Correct mail configuration
13-External Links-0
14-Plugins-0

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