Forum GLPI-Project

tyrone.wyatt

Member

Registered: 2013-02-24

Posts: 72

Automatic closing of solved tickets after days ignores calendar

Hello,

I am using GLPI with the "Automatic closing of solved tickets after days" set to 3 days.
If I solve a ticket on Thursday the ticket will automatically close on a Sunday.
I am often asked by users why tickets are closed on the weekends or public holidays (closed times).

Could there be an option for closing ticket to adhere to calendar and closed times?

I am using GLPI 0.90.1 but I also experienced this behavior in previous versions.

Regards,
Tyrone.

yllen

GLPI-DEV

From: Sillery (51)

Registered: 2008-01-14

Posts: 15,278

Re: Automatic closing of solved tickets after days ignores calendar

Automatic closing of solved ticket is an administrative close for requester who doesn't approve solution.
There is no link with calendar.

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