Forum GLPI-Project

peanican

Member

Registered: 2009-04-15

Posts: 9

Round Robin HelpDesks

I'm playing with glpi and trying to compare it to our in house solution. Its better in everyway expect for helpdesk assignment.

I work with 3 other guys who basically do the same job as me. I would like a rule that would round robin assign help desks when a user creates a ticket? I know I can do it by group but then I have to rely on the individual techs to divide them amongst themselves.

any help would be appreciated. Thanks.