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We have been using 0.71.2 for some time without issue. This morning we realised we weren't getting any tickets in by email. I tried to do a manual "get email tickets" from the mail gateway using firefox and it immediately opened an empty page on mailgate.form.php with a status of done. Doing the same from internet explorer returns an Error 500, internal server error.
I'v tried to remove the mail gateway and recreate it no difference. I've restared apache and I've rebooted the box, again no difference. My last attempt was to upgrade to 0.71.50, which went succesfully, but again, no difference.
We rely on email creation of tickets. We migrated from another system (that was email based) and my user base is not accustomed to logging into the web interface to raise tickets.
At the moment, I'm considering blowing the installation away, start with a clean one, then restore the database and the files folder.
Any assistance will be appreciated.
OS: Ununtu 8.04
Apache: 2.2.8
mysql 14.12
Regards
Rob Watson
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This problem is now fixed. I had received a couple of digitally signed emails. Once I removed these from the Exchange mailbox everything started to work again.
We already process the inbound mails using server side rules. One of my colleagues found the following (not sure where, but I think it applies to Outlook 2003). He's in the process of applying this now.
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In Outlook, go to Tools/Rules and Alerts.
In the Rules and Alerts dialog, select New Rule.
In the New Rule dialog, select the “Check messages when they arrive” template.
In the conditions step, do not select any condition, click Next. A message will be displayed : “This rule will be applied to every message you receive. Is this correct?”. Click Yes.
In the action step, select the desired action – , you can choose to move it to the Deleted Items folder, Delete the message, or Permanently Delete the message. Click Next.
In the exception step, select the “except if it uses the form name form” exception.
At this point in the lower area of the Rules Wizard dialog, click on the underlined “form name” section of the condition.
The Choose Form dialog will appear. Select “Application Forms” in the dropdown list at the top left of the dialog, then click on the “Digitally Signed Message” form, and click on the “Add” button. Click the “Close” button.
At this point the rule in the Rules Wizard dialog should read like this:
Apply this rule after the message arrives
delete it
except if it uses the Digitally Signed Message form
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At least I've upgraded everything to the latest versions now..
Regards
RW
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