Knowledge Database Not Showing Up In FAQ

kellenSTL1 · 2009-03-20 23:02:44

I am using GLPI version 0.70.2.

I have a lot of entries in the Knowledge Database, but only a few of them are showing up in the FAQ.

How do I get all of these to show up in the FAQ?

remi · 2009-03-20 23:09:09

FAQ is a sub set of the KB.

You need to mark each article as part of the FAQ.
Or give all the user read access to the KB

+

BrainSCAN · 2009-04-02 12:33:35

Hello.

I have enabled the public FAQ, so I can access to it without login first in GLPI.

I have also created a topic in the Knowledge Base enabled to be shown in the public FAQ.

The problem is that when I access the public FAQ, I can only see the categories, but not the topics, so I can see nothing at all.

How can I solve this?

Thanks.

Last edited by BrainSCAN (2009-04-02 13:15:28)

remi · 2009-04-03 11:55:44

> I have also created a topic in the Knowledge Base enabled to be shown in the public FAQ.

No, I think, you only create a topic in the FAQ.

The public FAQ is a sub-set of the secured FAQ : topic viewable by all, which means :
- created in the root entity
- visible in all the child-entity (recursive flag on)

+

BrainSCAN · 2009-04-03 12:08:34

Thanks a lot remi.

The problem was that I didn't select the recursive flag. Once selected it is shown in the public FAQ.

Best regards.

remi · 2009-04-03 12:55:54

Perfect.
I close.

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#1 2009-03-20 23:02:44

Knowledge Database Not Showing Up In FAQ

#2 2009-03-20 23:09:09

Re: Knowledge Database Not Showing Up In FAQ

#3 2009-04-02 12:33:35

Re: Knowledge Database Not Showing Up In FAQ

#4 2009-04-03 11:55:44

Re: Knowledge Database Not Showing Up In FAQ

#5 2009-04-03 12:08:34

Re: Knowledge Database Not Showing Up In FAQ

#6 2009-04-03 12:55:54

Re: Knowledge Database Not Showing Up In FAQ

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