Forum GLPI-Project

lmnt9

Member

Registered: 2008-08-05

Posts: 56

Default Fields List

I do not see the default fields list option, regardless of who I login as - post-only, admin, super-admin.  Any ideas where to look?

It would seem it should be under Setup, but it is not.

Otherwise - how can I set default views for search for a specific profile.  Currently, when an admin logs in and clicks on Assistance > Tracking it defaults to showing all tickets for the group instead of just the tickets that are assigned to that person.

Thanks for your help.

GLPI 0.71.3

lmnt9

Member

Registered: 2008-08-05

Posts: 56

Re: Default Fields List

I was able to get post-only profile to default view to "Not Closed" tickets instead of all (which I would recommend to be a default setting), but I had to modify the source.

From the documentation it seems there is a feature to do this, but it is not appearing on my menu.

bgarner

Member

From: Provo, UT

Registered: 2009-02-02

Posts: 1

Re: Default Fields List

I too am having this problem.  I would love to modify the Default Fields list and can't seem to find it anywhere.  The online documentation says there is an option, but I can't find it no matter who I am logged in as.

Any ideas?

hfmkl

Member

From: Heidelberg

Registered: 2009-07-15

Posts: 7

Website

Re: Default Fields List

I too need to change the default view for customers with post-only profiles to show "not closed" tickets instead of all. The post-only profiles do not have a "bookmark" function on the Helpdesk interface like you have on the Control Center interface so they cannot customize this view. Is there anything I miss?

lmnt9

Member

Registered: 2008-08-05

Posts: 56

Re: Default Fields List

In /<glpi_root>/front/helpdesk.public.php you can change

if (!isset($_GET["status"])) $_GET["status"]="all";

to

if (!isset($_GET["status"])) $_GET["status"]="notold";

hfmkl

Member

From: Heidelberg

Registered: 2009-07-15

Posts: 7

Website

Re: Default Fields List

Thanks lmnt9, that does the job.