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Hello, I would give several suggestions to add features to GLPI, one of them is the possibility of providing other types of calls, not just computers. When it triggered a request being service or purchase of equipment or use of a well, it must first be analyzed by its management, which may cancel or forward the request to the authorizing department will meet this request. I quote one example for this complication and that works well is the EticketSupport (http://www.eticketsupport.com/) .. you can analyze the features and add it to GLPI.
I thank the attention.
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