Forum GLPI-Project

Jojo

Member

Registered: 2005-09-19

Posts: 14

How can I disable this specific email followups?

Hi to All,

When a GLPI user/post_only created a new intervention, the system will send an email follow-up (ex.  [IT Helpdesk] New intervention's demand ) to the same user(Caller), and there is no problem about that.

When an Admin assigned the new intervention to another Admin or change the Category of the tracking, the system will send another  email follow-up to the caller informing her for the change.   How can I disable this email followups?

For more information about my request ,please find below details as an example:

Under  Administration -Users-Setup-Email Followup:

Preferred Settings:
Sending to caller
When he posts a new intervention    *Yes     No
For each followup of his interventions    *Yes     No
At the closing of his interventions                     *Yes     No

assigned the new intervention                      Yes     *No
change the Category of the tracking             Yes     *No

Note: I know that the last two options are not in the Administration page, but I hope you can guide me where can I disable it.

Cheers,
Jj

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: How can I disable this specific email followups?

Sending to caller
When he posts a new intervention    *Yes     No
For each followup of his interventions    Yes     *No
At the closing of his interventions                     *Yes     No

---

MoYo - Julien Dombre - Association INDEPNET
Contribute to GLPI :    Support     Contribute     References     Freshmeat