[SOLVED] Simplified interface groups requester

zae87 · 2015-10-07 13:09:23

Hi,

i need to set the simplified interface to my users (they are not tech or admin).
Also i need when the user creates the ticket to set his group or groups as requester.
Reading the documentation of GLPI i found that it possible setting Delegate or Manager.
I've try but its not work.

There's a way to permit a user to set group or groups as requester in simplified interface?

Thanks for your support

Last edited by zae87 (2015-10-07 16:20:04)

LaDenrée · 2015-10-07 13:25:13

Hi,
GLPI version ?

The Behaviors PLUGIN, can add requester group(s) automatically when creating ticket.

zae87 · 2015-10-07 13:28:57

i use glpi 0.85.5.

The Behaviors PLUGIN set automatically the group in the requester. User need to set the group when creates ticket.

LaDenrée · 2015-10-07 13:45:22

this can be a workaround :
create a ticket template, hide fields you don't need and associate this template to SelfService profile.

zae87 · 2015-10-07 15:16:25

Ok, it works. But when user set the watcher (not group watcher) in the dropdown appears all group users more standard glpi user (glpi, tech, post-only ecc..).
Why ?

Thanks for your support

LaDenrée · 2015-10-07 15:21:50

Anybody that can be a requester can be a watcher.

if these users are active and have a recursive profile available in this entity they are in dropdown list.

you can set active=no for these users and also remove profiles for these users. (make sure somebody stays superadmin)

zae87 · 2015-10-07 16:16:51

[SOLVED]

Ok, now everything is clear to me.

I made a patch to Ticket class (ticket.class.php).
Now when using the simplified interface, user can select another user as watcher and is also able to select groups he belongs to as watcher.

Thanks a lot for your support.

Ciao

nykroy · 2020-02-07 07:58:08

Could you explain us what we need to edit please?

regards

zae87 wrote:

[SOLVED]
Ok, now everything is clear to me.
I made a patch to Ticket class (ticket.class.php).
Now when using the simplified interface, user can select another user as watcher and is also able to select groups he belongs to as watcher.
Thanks a lot for your support.
Ciao

jlilio · 2020-02-10 03:27:00

Yes, please. If possible, kindly provide a sample of the patched file and what are the lines that need to be changed. It is very much needed to be able to set a "group" (not just individual person) as watcher, and if it will work, group assignment for tech "assigned to" should also work when raising a simplified ticket.

You see, if the ticket template is used, it will only allow for the standard interface to be changed, not the simplified interface. In that case, "Setup > Dropdowns > Ticket Category > Visible in the simplified interface" will have NO sense at all. This parameter is used to really simplify the presentation of ticket categories to ordinary users who only need to raise a ticket and not present them with so many categories that are only usable for the service desk personnel.

Many thanks in advance.

Best regards

Julian

zae87 wrote:

[SOLVED]
Ok, now everything is clear to me.
I made a patch to Ticket class (ticket.class.php).
Now when using the simplified interface, user can select another user as watcher and is also able to select groups he belongs to as watcher.
Thanks a lot for your support.
Ciao

Last edited by jlilio (2020-02-10 03:27:17)

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#1 2015-10-07 13:09:23

[SOLVED] Simplified interface groups requester

#2 2015-10-07 13:25:13

Re: [SOLVED] Simplified interface groups requester

#3 2015-10-07 13:28:57

Re: [SOLVED] Simplified interface groups requester

#4 2015-10-07 13:45:22

Re: [SOLVED] Simplified interface groups requester

#5 2015-10-07 15:16:25

Re: [SOLVED] Simplified interface groups requester

#6 2015-10-07 15:21:50

Re: [SOLVED] Simplified interface groups requester

#7 2015-10-07 16:16:51

Re: [SOLVED] Simplified interface groups requester

#8 2020-02-07 07:58:08

Re: [SOLVED] Simplified interface groups requester

#9 2020-02-10 03:27:00

Re: [SOLVED] Simplified interface groups requester

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