Forum GLPI-Project

vinicius.santoro

Member

From: Brazil, São Paulo

Registered: 2007-09-05

Posts: 6

Website

Ticket assessment.

Hi.

It would be interesting to have a way to assess the ticket.

What do you think about?

Hugs.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Ticket assessment.

Coul you be more precise in the explanations of your needs ?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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vinicius.santoro

Member

From: Brazil, São Paulo

Registered: 2007-09-05

Posts: 6

Website

Re: Ticket assessment.

When the ticket is closed, the user can evaluate it.
I customize my GLPI to have this option.
See the example below.

EmpereurZorg

Member

From: ORLEANS

Registered: 2005-12-31

Posts: 604

Re: Ticket assessment.

I saw it on the roadmap ( => ITIL )
In french : https://dev.indepnet.net/glpi/wiki/Sati … tilisateur

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Version GLPI : 10.0.6 + Plug'in Glpi + Agent Fusion 2.4
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vinicius.santoro

Member

From: Brazil, São Paulo

Registered: 2007-09-05

Posts: 6

Website

Re: Ticket assessment.

Thanks man.