Forum GLPI-Project

ChiliFrei64

Member

Registered: 2008-07-23

Posts: 4

A couple Suggestions

We have been putting together ideas to deploy GLPI on our network. So far everything is really working well. I thought I would share some of the things our management has requested to see if it would actually be beneficial to GLPI.

1. The ability for the original ticket creator to re-open a ticket. This way tickets can be closed when they are presumed to be finished. If the problem comes back up, as opposed to opening up a new ticket and having to reference the old ticket, it would be nice if they could simply reopen the old ticket.

2. This one comes more from the business side. A survey after the ticket is closed to measure how the end users experience was regarding the problem.

Your thoughts?

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: A couple Suggestions

2 is on the roadmap.

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satheeshp

Member

Registered: 2009-05-14

Posts: 4

Re: A couple Suggestions

Any resolution on option 1 (reopening closed ticket)? I am also looking for it.