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Hi,
We're using glpi intensively for our inventory and helpdesk.
Thank you for this greath piece of software.
Some things we miss are the following, maybe it brings up some ideas...
Recursive groups when needed. (already discussed and on the roadmap I believe)
With tickets, when a follow up is added by someone(requester,technician), this is sometimes overlooked by the helpdesk operators. (We got a central helpdesk seeing and assigning all the tickets created)
Any ideas how we could solve this?
I'm thinking of maybe a seperate box on the tracking.php page showing a clickable ID and title of "Tickets with new follow ups" or some other way of notification for our helpdesk operators when a ticket receives a new follow up.
Kind regards,
Yves
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