Forum GLPI-Project

djjassen

Member

Registered: 2008-01-29

Posts: 37

PDF Export Button.

From the older version to version 0.7xx we have lost the pdf export button on the tracking.php page.

Is this correct and if so how can I put it back?

Thanks

Jassen

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: PDF Export Button.

See on the demo the export system is always here.

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djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

I have changed to Demostration mode and still cannot see it.

When I go to tracking.php in the 0.6X version, the pdf export icon is there, in 0.7x it is not.

Which file is this configured in as I cannot see reference to it in tracking.php?

Thanks

Jassen

djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

I can see it on your demo but not on mine ???????

I will investigate further .........

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: PDF Export Button.

You use a plugin for that ? if yes you need to update your plugin

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MoYo - Julien Dombre - Association INDEPNET
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djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

I have found something further for you to look at.

My system
- GLPI version 0.70.2
- Windows XP Pro
- Apache 2.0.44, PHP 4.4.0, MySQL 4.1.14
- IE 7
- memory_limit=64

When the directory that glpi resides in is called "helpdesk" the pdf button does not appear. When I rename the directory to anything else eg.  "service", then the button reappears.

Jassen

Last edited by djjassen (2008-04-17 21:15:26)

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: PDF Export Button.

I do not understand which button your are talking about.

It is a plugin button ?

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MoYo - Julien Dombre - Association INDEPNET
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djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

No not a plugin, just the View PDF Export / SLK / CSV button.

djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

......... and only in the tracking.php page.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: PDF Export Button.

Il y a effectivement quelques tests dans le code qui vérifie la présence du mot "helpdesk" dans l'URL pour obtenir un comportement différent en fonction de l'accès utilisé (Suivi ou Helpdesk).

Donc la seule solution de contournement est effectivement de ne pas nommer le dossier "helpdesk" (pourquoi pas support ? parlons français )

Désolé.

La correction de ce "petit" problème ne me semble pas évident du tout sans modifier fortement le code.

++

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MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: PDF Export Button.

maybe you could try this correction :
https://dev.indepnet.net/glpi/changeset/6730

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MoYo - Julien Dombre - Association INDEPNET
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djjassen

Member

Registered: 2008-01-29

Posts: 37

Re: PDF Export Button.

Thanks for your efforts guys. I will try those changes on Monday for us and let you know how they go.

Just a heads up to any other users calling their site "helpdesk"

Thanks again

Jassen