Forum GLPI-Project

marak

Member

Registered: 2008-03-05

Posts: 2

sms notification

Dear All,

Is there a way when a call is logged/ticket created on behalf of a technician (Technician is in field - no access to pc for at least 4 hours) to notify him/her that a call or ticket is been created on their behalf by the Helpdesk Administrator by the means of a sms notification to the technician?

Thank you.

Kind regards,

Maramk

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: sms notification

No GLPI could'nt send sms himself.

GLPI need to use a SMS gateway for that.

You could do this :

GLPI create ticket -> Glpi Send mail notification -> SMS provider receive the mail and send SMS.

---

JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir