Stop self-notification for e-mail followups

sebastian · 2016-07-29 18:23:16

Hello,

I do have the following problem which i couldn't find a solution for.

If a customer replys to a ticket (either via the helpdesk or email), I don't want him to get a notification for that. That's why I disabled "Notifications for my changes" for all users.
That works perfect, when a users answers via the helpdesk. If the customer answers via E-Mail, the "Notifications for my changes = NO"-rule doesn't apply.

After a research, I found out that this is probably because the mail-collector doesn't catch the correct username when answering by mail and then, it doesn't detect a "self-notification" and send out the notification anyway.

Is there a soluition for this?
Thank you a lot

Sebastian

yllen · 2016-08-05 20:36:10

"Notification for my change" is only for web interface.

sebastian · 2016-08-08 08:05:18

thanks yllen.

but is there a way to get what I want for E-Mail?

Thanks
Sebastian

yllen · 2016-08-12 10:42:55

No it's not possible because you don't have settings of a user when GLPI receive a mail

Forum GLPI-Project

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#1 2016-07-29 18:23:16

Stop self-notification for e-mail followups

#2 2016-08-05 20:36:10

Re: Stop self-notification for e-mail followups

#3 2016-08-08 08:05:18

Re: Stop self-notification for e-mail followups

#4 2016-08-12 10:42:55

Re: Stop self-notification for e-mail followups

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