Forum GLPI-Project

grrr

Member

Registered: 2009-02-20

Posts: 2

Problem with post-only user profiles ?

hello :-)

i have 1 maybe silly question about... helpdesk, when i add 2 users, A and B, they are both on the same group ... GROUP and have same profile "post-only", in profile edit menu i add the option
that they can see group helpdesk questions, but they dont... see, mmm i check when A user posts some msg, the msg is without group GROUP and i add business rule that if the CATEGORY is SOMETHING add group GROUP to msg ( i was thinking that was the problem ) but it isnt working for me... ;( They are in the same entity.... what i could or should do ?;-)

Thanks for help.... and sorry for my english ;)

Last edited by grrr (2009-02-20 10:04:10)

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Problem with post-only user profiles ?

Group assigned to a ticket is the group of the equipment (which is unique) not the group of the user (which is not unique).

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grrr

Member

Registered: 2009-02-20

Posts: 2

Re: Problem with post-only user profiles ?

and what i can do to let user A and B see both msg ?