Forum GLPI-Project

cmdsvr20

Member

Registered: 2009-01-19

Posts: 1

Adding a Root Cause Field...

Hello,

I was wondering if it was possible to add two new fields when closing out a processed/assigned ticket. Ideally, I  would like to be able to have two fields show up once the Super-Admin clicks on the "Add a new follow-up" screen when closing a ticket. The Root Cause field would appear in the Root Entity section. From there, it would be nice to have a drop down box appear when selecting this option. This will allow me to determine what the problem was (system issue, user issue, etc.) and also be a vital tool for troubleshooting a similar problem in the future. Can you please tell me if this is a feasible request, what steps would be involved to implement it and what the ETA would be on getting it done?

Thanks!

Regards,

Nora

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Adding a Root Cause Field...

I do not really understand your request.

You want to category for the followups ?

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MoYo - Julien Dombre - Association INDEPNET
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