Forum GLPI-Project

janfr

Member

From: Nynäshamn, Sweden

Registered: 2008-12-19

Posts: 48

Website

Change default setting in Helpdesk

I'm looking for the option to change the default settings for e-mail follow up in the helpdesk when a new ticket is created. Now the default is Yes but I wan't to change that to No.
I'm sure it's easy but I can't find any settings in the interface. I'm using version 0.71.3.

---

IAITAM Certified Software Asset Manager

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Change default setting in Helpdesk

Have a look in configuration / notification

---

JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

janfr

Member

From: Nynäshamn, Sweden

Registered: 2008-12-19

Posts: 48

Website

Re: Change default setting in Helpdesk

Well, our manager decided that e-mail option should be default so I don’t have to do any changes.
Some problems just solve itself.

---

IAITAM Certified Software Asset Manager

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Change default setting in Helpdesk

ok great
I close