Forum GLPI-Project

netrix37

Member

Registered: 2008-12-10

Posts: 1

Update Ticket Status on Follow Up

When a person adds a followup to a ticket the ticket status remains the same.  Perhaps I missed the feature but I would like it so that if a ticket is updated the status changes to basically anything except closed.  The way it flows now if you don't have email notifications turned on you would have no idea that a user updated the ticket.

What type of work flow is assumed with GLPI because I would think the default behaviour would be to open a ticket on update.  Is this not the best way of doing things?  Thanks!

GLPI 0.72.2
PHP 5.2.6
Apache 2.2.9
Windows XP Pro - Xampp

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Update Ticket Status on Follow Up

the 0.72 version will introduce an update date and this problem have been take into account.

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MoYo - Julien Dombre - Association INDEPNET
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