Forum GLPI-Project

jvalla

Member

Registered: 2008-09-30

Posts: 5

Email Follow-up from Assigned To Technician not working

The Requester (end users) are able to add followups to their helpdesk tickets by replying to the email notifications.

When the Assigned To (technician) replies to the email notification, a new ticket is generated and the original ticket does have a followup added.

Is this a limitation? Is on the requester able to followup their ticket by email?

Thanks in advance

0.71.2 version

Last edited by jvalla (2008-12-03 22:00:36)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Email Follow-up from Assigned To Technician not working

There is no limitation.

I think there is problem somewhere.

---

JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir