Forum GLPI-Project

dsi.operacoes

Member

Registered: 2008-12-23

Posts: 9

Problem with repeated/new Tickets.

Hi...

I´m having a problem with new tickets been created... without user interaction.

The new ticket created comes with title of one ticket created in the testing fase of the implementation...

Can you help me ?

Thanks,
Duarte

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GLPI Version - 0.71.2
Platform - Windows 2003
Apache 2.2.10/PHP 5.2.6/Mysql 5.1.30
Client Browser - Firefox/IE
Manipulation : none
Auth : LDAP

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Problem with repeated/new Tickets.

hello
do you have email gateway configured in glpi ?

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: Problem with repeated/new Tickets.

You have probably configured the same address for notification and for mailgate... (common error, creating a loop)

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Dév. Fedora 29 - PHP 5.6/7.0/7.1/7.2/7.3/7.4 - MariaDB 10.3 - GLPI master
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dsi.operacoes

Member

Registered: 2008-12-23

Posts: 9

Re: Problem with repeated/new Tickets.

hum... yes the mailgateway was the same as the notification email.

that mitgh the be the error....

thanks for the cooperation.

Duarte

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Problem with repeated/new Tickets.

Ok i close

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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