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Hello,
I have a problem, sometimes I have to create a ticket for a broken printer and I don´t know how to associate this. When I create a new ticket I can choose the tipe of service and the option are: General, Computers, Software and telephone but not Printers.
Is there a place where I can put the label "Printer" there??
Thank you very much
Carlos
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GLPI admin has to set it up.
if you have admin rights, go to Administration -> Profiles
here choose the rpofile under you are logging those tickets and you will see an entry called "Linkable items to a ticket"
hold Shift and select any of those entries (selected should turn blue) and than click on Update.
This will enable ppl to log tickets for printers.
WARNING - the person needs to be an owner of the printer (assigned to it) or if you need more ppl to be able to log a printer ticket, then assign it a group a put all the users in that group.
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Thanks ODI It works Ok
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Search = awesomeness. Thanks for this!..!
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