Forum GLPI-Project

dgibson

Member

Registered: 2008-11-12

Posts: 10

Server Crash

I had a power outage that caused the server to go down.  After restoring power and bringing the server back up, I can only get access to the helpdesk page.  When I log in with the super-admin user account it goes to the "Helpdesk Access Only" (/front/helpdesk.public.php) page instead of the normal admin pages.  Any idea how to correct this?

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Server Crash

humm

Try to delete files in /files/ _session  and all files and directory in /files/ _cache

Also try to verify in your db that your admin profil is ok

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

dgibson

Member

Registered: 2008-11-12

Posts: 10

Re: Server Crash

I was able to restore the database from a backup to get it working again.  After playing around a little more today, I discovered it wasn't the server crash that caused the problem.  It was change I made right before the crash. 

I think what actually caused the problem was a bug in the software.  If I change a profile such as admin or super-admin to "All Items" in the "Link with the items for the creation of tickets", then log out and back in, I can only get the helpdesk interface.  I can't access the control center functions anymore.  I tried this with a blank database and it still happened. 

Can someone else with a test system see if you can reproduce this?  The version I'm using is 0.71.2.

dgibson

Member

Registered: 2008-11-12

Posts: 10

Re: Server Crash

I'm curious if anyone has tried to reproduce this problem?  I can submit a bug report, but I'd like to see if someone else can reproduce the problem first.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Server Crash

I can't reproduce your problem.

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

dgibson

Member

Registered: 2008-11-12

Posts: 10

Re: Server Crash

Thank you for the follow-up.  I started walking through my steps again and realized what I did wrong.  I misunderstood how the profile setup worked and was accidentally changing the interface for the profile instead of just the single item.  Sorry to have bothered you on this issue, but I do thank you for your time.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Server Crash

Could i close this thread ?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

dgibson

Member

Registered: 2008-11-12

Posts: 10

Re: Server Crash

Yes, please close it.