Forum GLPI-Project

dgibson

Member

Registered: 2008-11-12

Posts: 10

Notifications

Is it possible to disable the default email notifications if a certain user of group creates a ticket?  For example, when a ticket is created by a user using the web interface or by sending an email, a notification is sent to all the people in the list for new ticket notifications.  This is fine. 

The problem is, when a technician creates a ticket from a phone call, it still sends out a notification to everyone on the list.  In this case the email isn't necessary because a technician is already aware of the issue (since he created the ticket).

MoYo

GLPI - Lead

From: Poitiers

Registered: 2004-09-13

Posts: 14,513

Website

Re: Notifications

in your case the mailing permit to the user to have the information that its demand is really taking into account.

For the moment notifications depend only of the action not of the media used to do it action.

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MoYo - Julien Dombre - Association INDEPNET
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dgibson

Member

Registered: 2008-11-12

Posts: 10

Re: Notifications

Thank you for the response.