Forum GLPI-Project

mazdarick

Member

Registered: 2008-10-01

Posts: 4

Add requestor group to helpdesk.public.php

I was wondering if anyone could help me with customizing helpdesk.public.php to include a group pulldown so the ticket could be associated with a particular group.  We currently use ldap authentication, and my users are put in groups based on the building they work in.  For example We have 3 groups, one for each building.  They are MHS, MMS, and WES.  I'd like my users (post only) to be able to select one of these groups when they create a ticket, so that when I log in as an admin, I can search by requestor group=MHS, and I can resolve all issues for that particular building.  I know I can also use Entities, but I believe this will be a simpler solution. Thanks all.

mazdarick

Member

Registered: 2008-10-01

Posts: 4

Re: Add requestor group to helpdesk.public.php

Anyone?  I would really know how to go about doing this.  I know PHP a little, so if I could just get some tips, I could give it a try myself.  I'll post back here the solution if anyone wants to give me some hints.  Thanks all.

mazdarick

Member

Registered: 2008-10-01

Posts: 4

Re: Add requestor group to helpdesk.public.php

Anyone have any idea on how I can do this.  This is a great program and I really want it to fly in our School District, but I really need to get this working.

Razail

Member

From: Madison WI

Registered: 2008-11-19

Posts: 29

Website

Re: Add requestor group to helpdesk.public.php

I am very minority skilled in php myself but if you found a form where this function was shown the way you want you can look at adding it to the area you want.  Is this something that could be done with a custom group permissions?

Last edited by Razail (2008-11-19 23:53:00)

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Add requestor group to helpdesk.public.php

Anyone have any idea on how I can do this.  This is a great program and I really want it to fly in our School District, but I really need to get this working.

then you can ask for someone to do it : http://glpi-project.org/spip.php?article300

mazdarick

Member

Registered: 2008-10-01

Posts: 4

Re: Add requestor group to helpdesk.public.php

If you look at the helpdesk.php page, there is the field that I would like to add to the page that my non-tech use to submit tickets.  I just don't know how to go about copying it from helpdesk.php to this other page.