Forum GLPI-Project

plastidip

Member

Registered: 2008-11-08

Posts: 1

Planning

We've been using GLPI for about a year and would like to start using it for IT projects and planning. My managers would also like to start using the stats to track response times for end-user help-desk generated tickets. We don't want to screw up our response times by mixing in lower priority/ long-term planning tickets. So I have a few questions:

Is there any documentation of how the "processing (planned)" status of a ticket interacts with the statistics?

Is there any documentation of how the statistics are generated, or how the graphs should be read? (anyone know what the red line is?)

-Liam

odie

Member

Registered: 2008-02-29

Posts: 15

Re: Planning

Hi plastidip

IMHO - just from observation.

The red line is a trend for certain time period - either it is per year or since the beginning.  We do not have GLPI for year yet so I couldn't observe this yet :-).
Simply put the red line is very nice trend indicator if i.e.: avarage number if tickets is rising, or falling down, if the average duration of a ticket is rising or falling etc.