Forum GLPI-Project

bloodhound

Member

Registered: 2008-11-07

Posts: 2

Ticket from mail

Hello, i was just wondering if there is a possibility for glpi to make an automatic ticket out of a mail?

Eg: Someone sends a mail to it@example.com and the sistem automatically creates the ticket with name of the ticket the mail subject / and the body of the mail as the body of the ticket.

Where i worked before we were using a servicedesk plus and it had this feature which is actually really kewl, since most users r way to lazy to login to the frontend and creat a ticket there .

wawa

GLPI-DEV

From: Montpellier / France

Registered: 2006-07-03

Posts: 6,019

Website

Re: Ticket from mail

Hello
yes, you can use email geteway feature to do it.
you create a gateway by entity.
all the tickets in a mailbox will be imported as tickets into glpi

bloodhound

Member

Registered: 2008-11-07

Posts: 2

Re: Ticket from mail

Will the ticket be imported automatically and displayed on the tracking menu? Or i have to click on get new email ticket everytime? Can i set the number of minutes in which the email gateway will check for new tickets?

Last edited by bloodhound (2008-11-07 13:43:09)

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: Ticket from mail

Will the ticket be imported automatically and displayed on the tracking menu?

Yes

Or i have to click on get new email ticket everytime?

No

Can i set the number of minutes in which the email gateway will check for new tickets?

Not simply (you must edit code). GLPI would check for new mail every 6 min

Please have a look on the wiki and make search on the forum

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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