Forum GLPI-Project

RAKmount

Member

From: Canada

Registered: 2008-08-28

Posts: 12

tracking - by ticket ID?

GLPI 0.71.1 on Ubuntu server 8.04.1
- Apache 2.2.8
- PHP 5.2.4
- MySQL 5.0.51a

I was just training my help techs on GLPI and the question was asked:

"how do I find a ticket by ticket ID"?

One of the techs had a received a voice message simply saying - "any news on ticket 359?" - and did not know who called or what the ticket was about to help locate it.
Another tech said they knew the last ticket they worked on was number X - they then wanted to review any tickets since that one.

I don't see anything obvious in the tracking or home pages, and I've not found anything yet in the English forum - is there a way to do this?

(other than modifying the URL once some ticket is displayed  ...tracking.form.php?ID=X )

Thank you in advance for any assistance!

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: tracking - by ticket ID?

In the search form of tracking choose id contain  and  enter the number

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

RAKmount

Member

From: Canada

Registered: 2008-08-28

Posts: 12

Re: tracking - by ticket ID?

Merci!

Thank you for the quick response -
I never noticed ID at the bottom of that drop-down list.
That solves it.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: tracking - by ticket ID?

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir