Forum GLPI-Project

HTC

Member

Registered: 2008-10-08

Posts: 2

heldesk ticket - my devices

Hello,

I have problem with my devices drop down list in help desk ticket. I have there "general" by default and I dont know how to add items to that drop down list or how to remove that drop down list from help desk page at all.

Thank you.

maofar

Member

Registered: 2008-09-12

Posts: 8

Re: heldesk ticket - my devices

Hello
I`m a new user of GLPI and i have many problems.

The first is that i need change the profile. When i add a new user i can't change the profile i want new change him profile. Ex: Mao is post only and i want change to NORMAL. Help me with this and y wanna create categories but i dont know. ANd the otrher question is about how i do to create the box as option for the categories, asigned to, group, tecnico, solicitante, how i do to activate this option and the box ..

HTC

Member

Registered: 2008-10-08

Posts: 2

Re: heldesk ticket - my devices

Can anyone help me please?
I repeat my problem:
Post only users have on helpdesk ticket option "my devices" and in the list there is "general".
I would like to know how to populate that list with other options.

Thank you

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: heldesk ticket - my devices

Modify the post-only profiles

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
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