Forum GLPI-Project

ramin

Member

Registered: 2008-08-26

Posts: 4

opening tickets via email

Can someone provide me instructions on how to setup "Submitting\opening tickets via email"?  I have checked all over but i havnt been able to find any information on how to use this feature.

remi

GLPI-DEV

From: Champagne

Registered: 2007-04-28

Posts: 7,127

Website

Re: opening tickets via email

1/ read the documentation
2/ creation a email adress somewhere
3/ Menu : Setup / Mail gateways
4/ Menu : Administration / Rules / Business rules for tickets, if needed

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ramin

Member

Registered: 2008-08-26

Posts: 4

Re: opening tickets via email

Thank you for your help.  I would apreciate it if you could please point me to this documentation? all i see on the website is an install document.  I will probably find all the answers to my other questions too.

JMD

GLPI - Lead

Registered: 2004-09-13

Posts: 9,180

Website

Re: opening tickets via email

Look at the wiki ...

http://glpi-project.org/wiki

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JMD / Jean-Mathieu Doléans - Glpi-project.org - Association Indepnet
Apportez votre pierre au  projet GLPI   : Soutenir

ants61

Member

Registered: 2008-09-19

Posts: 1

Re: opening tickets via email

I too am struggling with the creation of tickets via email. I've looked through the documentation , forums and wiki but cannot find how to set GPLI up so that tickets sent to a specific email address can automatically create a support ticket. I'm currently using 0.71.2. Is there a more specific place in the wiki where I should be looking