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#1 2008-09-09 21:50:43
- matthewyoung
- Member
- Registered: 2008-04-04
- Posts: 9
Remove ability to set a Priority
Is there a feature setting where I can remove the ability for post-only users to set the priority of the helpdesk ticket when they post it?
Basically....we have staff who get angry because they set the priority to high and we do not get to them first - of course it is us in the tech office who decide what is top priority.
Although it may seem simple, it would actually make life easier if they simply could not set a priority in the first place!
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#2 2008-09-09 22:35:38
- wawa
- GLPI-DEV
- From: Montpellier / France
- Registered: 2006-07-03
- Posts: 6,019
- Website
Re: Remove ability to set a Priority
hello,
you can do a simple business rule, which set the priority to whatever you want when insert the ticket in the tracking system
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#3 2009-01-15 22:50:08
- Plight
- Member
- Registered: 2008-12-08
- Posts: 188
Re: Remove ability to set a Priority
ALong this same line...
I have allready created rules that assign priority to important items, Can someone please point me to the correct file to edit to completely remove the option from the "post-only" interface?
GLPI .72
Current plugins - massocsimport
CentOS 5.3
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#4 2009-01-16 00:30:23
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